Knowledge center
Log in to our product and find the Knowledge Center under Help in your profile.
Get the support that you need
Frequently asked questions
If you don't find the answer you’re looking for, you're always welcome to contact us directly.
I need help with using a specific function, how do I get help?
The easiest way to find information about a specific feature is to visit our Knowledge center. In the knowledge center, we have how-to guides and videos describing how to use the features in XMReality; just search for the one you need help with. Of course, you are always welcome to contact our support team, who can guide you through more detailed questions.
What do I do if I have forgotten my user account details?
If you have forgotten the password to your account and need to reset it, you can click Forgot password? on the login page. You can also ask your administrator, Domain admin, for help. The Domain admin has access to the administration portal and can manage user settings, such as account details.
I get an error message saying, “Your account has been disabled”; what should I do?
If your user account has been disabled, you need to ask your XMReality administrator or Domain admin to enable your account again. Your Domain admin can activate your account from the admin portal. If you don’t know who the Domain admin is, please get in touch with our support team, who will help you.
How do I know if I have the latest version of the mobile or desktop apps?
Your installed version number is in the bottom right corner of the desktop app and under Settings on mobile. On most devices, the apps automatically update to the latest version. If you have downloaded and installed the app manually, you may need to update it manually. If so, you will find links to all the latest versions in Downloads.
How do I add or remove users?
In the Admin Portal, you can easily manage users in your domain. Users can either be invited (email sent to the user to set a password and create an account) or immediately added (specify all user details, including password and create an account directly). It is also possible to bulk import users using CSV files. If a user no longer should have access to the application, a user can either be disabled, which keeps the user data in the system or deleted.
Something doesn't work, who do I turn to?
Our support team can help you with all sorts of questions related to the product. To get in contact, contact support@xmreality.com or call +46 (0)13 21 11 10.
If you experience problems inside the application, the best way to respond quickly is to use the built-in Report issue capability (in the drop-down menu). This way, a log will be shared with our support team, making it easier to troubleshoot the problem.
I have suggestions for improvement; are you up for that?
The answer is yes! User feedback and suggestions for new functionality and features are important in developing our product. If you have input or suggestions on improvements, please contact or email our support team.
Download or access the latest software
For computer
Web app
The perfect fit if you prefer to run XMReality in your web browser, without installing any software.
For computer
Windows app
Download XMReality for Windows from Microsoft Store. For manual installation, click here
For computer
Mac App
Download XMReality for Mac from Apple App Store for Mac.
For mobile device
iPhone/iPad app
Download the XMReality app for mobile iOS-devices.
For mobile device
Android app
Download the XMReality app for mobile android-devices. For manual installation, click here
Integration
Microsoft Teams
Create and send call links directly from your Teams chat or meeting.
Integration
Microsoft Outlook
Schedule in advance with a standard meeting invite in Outlook.
Integration
Salesforce
Track all that matters by connecting with Salesforce Service Cloud.
Integration
Microsoft OneDrive
Keep your snapshots and recordings secure with automatic cloud storage sync to OneDrive.
Integration
Custom API
Build your own integration with our API or embeddable web app.
For smart glasses
Realwear
Use XMReality on all RealWear smart glasses for a hands-free experience. For manual installation, click here
For smart glasses
Vuzix
Use XMReality on all Vuzix smart glasses for a hands-free experience. For manual installation, click here
For smart glasses
eCom by Pepper+Fuchs
Use XMReality with Pepperl+Fuchs smart glasses Visor-Ex® 01. Simply download the XMReality Android app to your phone to get started.
For smart glasses
Iristick
Use XMReality on Iristick's H1 and G2 models. Simply download the XMReality Android app to your phone to get started.
For smart glasses
Epson
XMReality can be used on Epson Moverio BT-45C model. Download the XMReality app for mobile android-devices from Play store. For manual installation on Epson Intelligent Controller, click here.
For smart glasses
Microsoft Hololens 2
To use XMReality on HoloLens 2, you use the web application found in the built-in browser.