Female engineer using remote visual assistance
Female worker using remote visual assistance from ipad

remotely
at anytime
from anywhere

Access to expertise is just one click away with remote visual assistance from XMReality.

An advanced video solution for faster problem-solving.

Skip travel

Guide, inspect and assist – from thousands of miles away.

Save money

Don’t waste money on expensive flights and person-hours at the airport.

Solve faster

Provide support, expertise and visual instructions in real-time.

Support teams have faced the pains of inefficient field service for too long

Long resolution times drain your company's resources. Not to mention the frustration felt by your frontline staff and customers.

Our remote visual assistance solution changes that. Combining live video, guiding features, and AR, we make problem-solving easy.

Proven customer results

95 %

Remote resolution success rate

300 %

More efficient technical support

60 %

Reduced resolution time

How it works

Connect

Create a link and send it to anyone you want to collaborate with. The call is initiated as soon as the person taps on the link. No download required.

Connect

Collaborate

When the call is connected, you see what that person sees.  You have several powerful guiding features in the call to help you collaborate and solve remotely. 

Collaborate

Control

After each call, we automatically generate a PDF to ensure compliant documentation. You can also keep track of usage and value created for your business.

Control
Connect
Collaborate
Control

Zero downloads. Just one click.

Connect with anyone by a link

Take control of your time without leaving your desk. With just one click on a link, the software runs instantly in your browser – no downloads or installations are needed. Less friction, more time for collaboration.

Tech savvy? No need for that.

XMReality Remote visual assistance

Powerful without being complicated – that’s our solution. Because no one wants complexity. You just want things to work. At XMReality we prioritize an intuitive user experience so our users can focus on problem-solving.

Want to see for yourself? Sign up for our Free Trial.

One product. Any device.

We deliver the solution, you decide which device you want to run it on. Same experience, endless uses.

Desktop

Use XMReality in your web browser or get our Windows or Mac app.

Tablet

Use your iPad or Android tablet with our app.

Smartphone

Use your iPhone or Android phone with our app.

Smart glasses

Use our tailored smart glasses app on the AR glasses you prefer.