Can smart glasses enhance your remote support experience?

Smart glasses are essentially like wearable computers, and depending on the context and usage, you can use them to add information alongside what you see, instruct them with your voice, or use them as a phone to call and text others. The more recent editions of smart glasses are focusing on meeting customers' expectations and needs by adding more durability, making them easier to use and are created for specific purposes. But will they become an essential tool to your remote support kit or are they just a hype that won't bring any value to your remote support experience?


Using smart glasses for remote support

 As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market. If you are already familiar with XMReality, you know what our technology is all about.

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XMReality Remote Guidance is an advanced cloud based video tool with Augmented Reality features. The solution creates value in the typical industrial application by quickly and cost efficiently solving hardware issue to minimize production line stand still and improve general efficiency. You can send a call link to anyone you want and start a shared video stream where the receiver has a plethora of powerful tools for providing remote support, including features that assist in explaining and resolving the issue, such as pointing, pause and draw, sharing your screen, etc.

With a pointpad you can use the hands-overly function also on your PC

With AR smart glasses as one of the most powerful options to the remote support toolkit, we wanted to create an easier experience for workers who need their hands to do the job, while being supported from remote.

Accompanied with XMReality’s hands overlay feature you can easily show your colleagues how a problem can be solved. Hands overlay is achieved by overlapping your hand over the supported persons video stream. Almost like if you were in the same room, trying to solve the problem together. Pretty cool experience.

Increased safety

There is also a huge safety benefit that comes with smart glasses. In industries where the workers are in high-risk environments, the ability to be 100% handsfree while communicating can improve job safety by a large margin. In industries where employees use smart glasses, motor-skill-related accidents can be reduced. It is also possible to solve time-sensitive issues, for example repairing dangerous equipment, faster.

Both Realwear and Iristick have made sure to live up to the safety regulations required to be classified as safety glasses. This is evident in the design of their smart glasses, which allow the screen to be folded away and give the user an un-obstructed view of what is ahead without any interference from the screen. Some smart glasses are also certified in for example how well they handle physical beatings, ignition and corrosion by independent laboratories against industry standards. All to fit the needs of the industry and their customers.


Who should use smart glasses for remote support?

Smart glasses are best used in industries where it is not efficient to simply hold a phone in one hand and follow instructions with the other. Where you have those nitty-gritty problems and need both hands to solve it, but at the same time have the need to have someone guiding you, showing you exactly how to solve the problem. They are also beneficial if you are having long ongoing support or instruction sessions and you get tired of holding a phone in front of you for a few hours.

Or maybe you have a new hire that needs to get his or her hands on the rope, and you want to show them how problems can be troubleshot and solved from the eyes of a more experienced colleague. They are also beneficial if you are having long ongoing support or instruction sessions and you get tired of holding a phone in front of you for a few hours.

Smart glasses are meant to be an extension for those with specific issues or needs, not something that everyone must-have.

A man using smart glasses

Who should NOT use smart glasses for remote support?

If you’ve tried XMReality Remote Guidance and you don’t experience the need for hands-free communication, then smart glasses won’t be a must-have for you. Enjoy XMReality Remote Guidance support and keep doing what you’re doing.

If there’s an urgent issue and troubleshooting to attend to, and the person being on-site don’t have their own smart glasses, then there’s limited or no time to install or to send a pair of smart glasses there. Then it’s much quicker to simply connect by using a Remote Guidance call link.

If you haven’t tried any of our remote support products, we recommend you start with the free trial of XMReality Remote Guidance- Business edition. The difference is that you need to use your phone to point the camera at the problem, instead of using smart glasses.

How does smart eyewear connect to industries?

When it comes to smart eyewear being used in industries, there are several factors that have accelerated the innovation and they are currently increasing the areas where smart glasses can be a helpful tool.

1. The industrial market has started to embrace technology
The massive popularity of the AR smartphone game Pokémon Go in 2016 came about at the same time as the release of Microsoft’s HoloLens, which meant that the technology was now mature enough to be used widely. The fourth industrial revolution where more and more of industries are automated and dependent on technology has been going on for almost 10 years, and because of Corona it has recently accelerated quickly

2. The quality of the hardware is rapidly increasing
Creating smart glasses for individuals is not the same as in creating smart glasses for industries. You must take different contexts into consideration, like sites where chemicals, dust and fluctuating temperatures could affect the operability. Therefore, concerns have risen about charging speeds, battery life, comfort, ease-of-use, ruggedness and water resistance. Fortunately, with that in mind, hardware producers have and are continually making improvements to their products to make them more viable in industrial environments. For example, the design has to evolve to match the environment. While some still use binoculars such as Google Glass and the Microsoft HoloLens, others have opted for a monocular design which attaches to hardhats, to better fit the need of the user.

3. Covid-19 created a greater need for remote assistance
There have always been several benefits to using AR Solutions in remote assistance, but Covid-19 made AR a need to have, rather than a nice to have. Most industrial companies have been greatly affected by the pandemic, with increased number of sick days, mandated social distancing measures and increased number of travel restrictions. Travel restrictions in particular has really increased the need for remote assistance. Problems where companies previously would have required in-person attention from an expert can now be resolved from a distance.

hd4000-photography-application-fulfillment-edge-picking-we-2227-web-72dpiIndustrial firms are more and more looking into AR Solutions for remote assistance as a way of maintaining and enhancing their normal working processes. Are there any boundaries on what we will experience in the upcoming years within the smart eyewear-field? It’s difficult to tell, as not even smart glasses can see into the future. At least not yet.

A summary

Investing in remote support is a great choice if you would like to cut costs and reduce travel time, and by simply using XMReality in any form will enhance your remote support experience for sure. What we’ve seen is that in certain industries there is a need for workers to free up their hands while they work. Using only a phone or a tablet to capture the problem works for most of our customers, but some need smart glasses to enhance their remote support in a way that suits their needs.

Are you interested in trying out remote support, but aren't sure if you are ready to invest in smart glasses? We recommend you sign up for our 30-day free business trial to get a hands-on experience of remote support. 

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