Heating and cooling smaller

Heating and cooling

Expert knowledge anytime, anywhere

The HVAC industry is evolving fast with new technologies, sustainability goals, and smart systems, but faces a critical shortage of skilled technicians. Learn how XMReality helps you do more with fewer on-site resources.

Transforming HVAC Sales and Service

XMReality empowers teams to quote, inspect, and support customers remotely with real-time visual collaboration and one-click automated documentation. The result: faster turnaround on quotes, better time use for top sales staff, faster customer service and reduced downtime.

We empower our customers

With this tool, we can help our customers and technicians faster, reduce lead times, and ensure a high and consistent quality in every support case. It’s all about creating maximum value and peace of mind for our customers.

Jesper Andersson Service Manager, IV Produkt

Our experts can now visually show what needs to be done, and everyone understands immediately. The result is more accurate troubleshooting, shorter downtime, more satisfied customers, and fewer trips.

Berry Christensson After Sales Service Manager, NIBE Energy Systems

Last winter, one of our service technicians helped 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases with only one technician.

Annette Nilsson Business unit manager, Tekniska verken

XMReality has saved us hundreds of truck rollouts this year. Its intuitive and the live annotations make complicated instructions easy to understand.

Alexander Geist Remote Services Manager, Novatech

XMReality has streamlined our customer support and warranty case handling. Being able to provide instant visual guidance has significantly reduced our processing times and increased our customer satisfaction.

Fredrik Nobinder Technical Support Engineer, Aritco

Proven customer results

25% of support tickets solved remotely

2X the number of quotes in half the time

50% reduction in customer waiting time

Use cases within Heating and Cooling

Heat pump installation

Increased efficiency of quotation

Streamline your quotation process. By connecting remotely, your experts can visually assess the site without needing to travel, ensuring accurate scoping and faster turnaround on quotes.

Capture all details through recorded sessions, transcriptions, images, and notes which reduce miscommunication and costly rework. Deliver precise, professional quotes in less time, while freeing up your team for more high-value work.

Installation for HVAC

Remote installations and inspections

Heating and cooling systems require installation and regular inspections to ensure safety, compliance, and optimal performance. But sending experts to every site is expensive and time-consuming.

With remote video support, a remote HVAC expert can guide a local technician with clear, step-by-step instructions to easier perform installations and inspections virtually. Conduct fully documented, compliant audits faster with less travel and lower costs.

XMReality support

Customer and partner support

Go beyond traditional phone-based support. With XMReality, your service team can visually guide customers, partner, or on-site staff through troubleshooting heating or cooling issues or quickly gather the right information for more accurate technician dispatch.

Each session is automatically documented with AI-generated transcripts, tags, videos, and a full call report, all instantly available in the admin portal to track performance, usage, and service value.

How XMReality works

Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone, no apps, downloads, or signups needed.

This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation. 

Easy to get started

No big implementation project

The software is ready to use immediately upon purchase. No technical implementation is required, simply log in through your browser and begin making calls.

Works on your existing devices

Your support team can run our software straight from their computer and connect with any customer who has a smartphone with an internet connection.

Easy for you and your customers

Connect with customers by just sending a link with an SMS or in a chat. They click the link and the call is started, providing a smooth support experience.

Frequently Asked Questions

What HVAC service tasks can be handled remotely?

Remote assistance can support a wide range of HVAC activities, including troubleshooting, technical support, inspections, commissioning, maintenance, installation guidance, and pre-visit site assessments. The key requirement is that the person on-site can show the equipment or environment to a remote expert.

When should an HVAC technician use remote assistance instead of requesting an on-site expert?

Remote assistance is useful when a technician needs specialist knowledge but does not necessarily need the expert physically present. It can help teams resolve issues remotely, verify work, or determine whether an on-site visit is actually required. This can prevent unnecessary travel while still giving technicians access to specialized expertise.

How can HVAC companies diagnose equipment problems remotely?

A technician or customer can use a smartphone, tablet, or supported smart glasses to show the HVAC equipment in real time. A remote expert can inspect components visually, ask questions, point out relevant parts, and guide the person through troubleshooting steps. This provides visual context that cannot be captured through a phone call alone.

Can remote assistance help determine which HVAC spare parts are needed?

Yes. By seeing the equipment remotely, an expert can help identify components, verify model or installation details, and assess what may be required before a technician travels to the site. This can help service teams prepare for a visit and reduce situations where additional parts or expertise are needed afterward.

Does the customer need to install software to receive remote HVAC support?

No. XMReality allows recipients to join a remote assistance session through a link using a supported device. Customers and partners can therefore receive visual support without having to install an application or create an account.

Can HVAC technicians use smart glasses for hands-free support?

Yes. XMReality supports AR smart glasses for hands-free remote assistance. This allows technicians to keep their hands available for tools and equipment while communicating with a remote expert and sharing their field of view.

How can HVAC companies document remote service and support sessions?

Remote assistance sessions can provide a digital record of the interaction. XMReality can capture information such as images, video, notes, and transcripts, while AI-generated documentation can help structure information from the session. This can support follow-up, knowledge sharing, and service documentation.

Can remote assistance be used before an HVAC technician visits the customer?

Yes. HVAC companies can use remote visual assistance as a pre-visit assessment tool. A customer or local employee can show the installation to an expert, allowing the company to gather information about the site and understand the work required before deciding how to proceed.

How does remote assistance help HVAC companies manage limited technical expertise?

Remote assistance allows specialists to share their knowledge with technicians, customers, and partners in different locations. Instead of requiring every location to have access to the same level of expertise, experienced personnel can support multiple field teams remotely when their knowledge is needed.

What information can an HVAC team capture during a remote assistance session?

Depending on the workflow, teams can capture images, video, notes, transcripts, and other information from a remote assistance session. This creates a record that can be used for documentation, follow-up, training, troubleshooting, and knowledge transfer.

Ready to take the next step?

We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.

Fill in the form and we’ll be in touch to schedule a time.

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