The HVAC industry is evolving fast with new technologies, sustainability goals, and smart systems, but faces a critical shortage of skilled technicians. Learn how XMReality helps you do more with fewer on-site resources.
Our experts can now visually show what needs to be done, and everyone understands immediately. The result is more accurate troubleshooting, shorter downtime, more satisfied customers, and fewer trips.
Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician.
XMReality has saved us hundreds of truck rollouts this year. Its intuitive and the live annotations make complicated instructions easy to understand.
XMReality has streamlined our customer support and warranty case handling. Being able to provide instant visual guidance has significantly reduced our processing times and increased our customer satisfaction.
Streamline your quotation process. By connecting remotely, your experts can visually assess the site without needing to travel, ensuring accurate scoping and faster turnaround on quotes.
Capture all details through recorded sessions, transcriptions, images, and notes which reduce miscommunication and costly rework. Deliver precise, professional quotes in less time, while freeing up your team for more high-value work.
Heating and cooling systems require installation and regular inspections to ensure safety, compliance, and optimal performance. But sending experts to every site is expensive and time-consuming.
With remote video support, a local technician can connect with a remote HVAC expert to perform inspections virtually. Get fully documented, compliant audits faster with less travel and lower costs.
Go beyond traditional phone-based support. With XMReality, your service team can visually guide customers, partner, or on-site staff through troubleshooting heating or cooling issues or quickly gather the right information for more accurate technician dispatch.
Each session is automatically documented with AI-generated transcripts, tags, videos, and a full call report, all instantly available in the admin portal to track performance, usage, and service value.