Technical support and inspection of critical defense equipment is becoming more demanding, yet units face a severe shortage of specialized maintainers. XMReality helps you maintain mission readiness and conduct secure, remote hardware diagnostics without deploying additional personnel to the field.
Complex military equipment demands regular technical inspections to guarantee operational readiness, but deploying top engineers to every site is slow and costly.
Using secure remote video collaboration, a senior SME can guide a frontline technician through routine setups and quality assurance checks. Execute fully documented, standard-compliant audits instantly.
Upgrade your technical support desk. With XMReality, your engineers can visually guide frontline operators, sub-contractors, or base personnel through hardware diagnostics, ensuring accurate fault isolation before deploying an expensive Field Service Representative.
Every session is automatically documented with AI-generated text, secure video captures, and a full technical debrief. These records are immediately accessible for you post call.
Data security
No need to fear that your data gets into the wrong hands. Calls are end-to-end encrypted and XMReality is both GDPR compliant and ISO27001 certified.
All content created, including images, recordings, and pdf:s are stored according to your preference: automatically to our secure cloud storage, locally on your device or to you integrated OneDrive account.
Our experts can now visually show what needs to be done, and everyone understands immediately. The result is more accurate troubleshooting, shorter downtime, more satisfied customers, and fewer trips.
Last winter, one of our service technicians helped 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases with only one technician.
XMReality has saved us hundreds of truck rollouts this year. Its intuitive and the live annotations make complicated instructions easy to understand.
XMReality has streamlined our customer support and warranty case handling. Being able to provide instant visual guidance has significantly reduced our processing times and increased our customer satisfaction.
With XMReality, we solved our customer’s problem instantly. Their enthusiastic feedback says it all. We chose XMReality because it balances ease of use with all the essential features we really need.