Pricing

Find the right solution for your needs

Professional

Great for small teams

Web
Android and iOS
Knowledge base & online training
Email support

$50 - Billed monthly per user

See detailed information

Professional Plus

Full Functionality

Smart glasses support
Microsoft Outlook and Teams integrations
Phone support
Statistics and multi-user admin

$95- BILLED MONTHLY PER USER

See detailed information

Enterprise

For Larger Companies

Single-sign on
Enterprise integrations
Branding
Dedicated support

STARTS FROM MINIMUM 10 LICENSES

See detailed information

Full Plan Comparison

Users

Up to 25

Unlimited

Calls

Unlimited

Computer apps

Mobile apps (Android, iOS)

Smart Glasses

In-call Capabilities

Schedule a call

Hands Overlay

Annotations and pointer

Written instructions

Share images

Screen sharing

Recording and snapshot

Group calls

Up to 3 participants

Up to 5 participants

Up to 20 participants

Quick messages

Administration and analytics

Single Sign On

User management

Invite/remove single users

Bulk invites, imports and remove users

Group by team

Call statistics and dashboard

Custom Branding

Branding for call link recipients

Branding of computer apps

Integrations

Microsoft Teams

Salesforce Service Cloud

Custom Integration API

Support and Payments

Online knowledge base

Support

Phone and Email

Dedicated Support

Professional services

Payment

Credit card

Invoice and credit card

$50

Billed monthly per user

$95

Billed monthly per user

Custom

Invoiced

Frequently asked questions

What payment methods do you accept?

Both Professional and Professional Plus can be purchased easily online with credit card and the payment is done upfront on a monthly basis. Enterprise requires customized quotes and is paid yearly upfront through invoice.

How do I cancel my subscription?

If you are a Professional or Professional Plus customer, you can cancel your subscription in the admin portal. If you are an Enterprise customer, contact your Sales representative or your Customer Success Manager.

What is the subscription period?

For Professional & Professional Plus it's one month notice period. For Enterprise customers it's tailored depending on which agreement you have signed.

Can I upgrade my account or add more licenses?

For both Professional and Professional Plus your account can be fully managed by your domain admin who can easily buy more licences in the administration portal. If you are an Enterprise customer, contact your Sales representative or Customer Success manager.

What is XMReality?

XMReality is a visual assistance tool that lets you see through someone else’s eyes and guide them with your own hands – as if you were there. It's built on AR technology to provide a unique hands overlay guidance and includes several features that allows you to interact easier with your counterpart.
Read more here.

Who can I call with XMReality?

You can call anyone! You can easily connect to people within and outside of your organization even if they do not have our app installed. Either call another XMReality or connect in a web call by using a web link sent via SMS or email.

How secure is XMReality?

XMReality is built with security as a top priority to ensure that your data is safe. Our solution is End-to-End encrypted, offering secure connections to all your remote video support sessions. XMReality does not store any call information and is fully GDPR compliant.
Read more here.

What are the bandwidth requirements?

You can only make a XMReality call if you have a network connection. However, the software will automatically scale parameters such as resolution, frame rate and degree of compression based on the network conditions to better function when you have lower bandwidth.

GROUP VP ELECTROLUX PROFESSIONAL, CUSTOMER CARE & AFTERMARKET

"XMReality replaces unnecessary support visits in cases where customers, with virtual help from us, can solve the problem faster themselves. It also means that we are better prepared once we solve the problem on the spot."

ADMIN AT ASSA ABLOY

"High tool performance and excellent sales management by Erik!"

ANNETTE NILSSON, BUSINESS UNIT MANAGER TEKNISKA VERKEN

“Our success factor has been the fact that employees identified the need for a remote support solution, initiated the implementation, and are now really embracing the tool in their everyday workspace”

USER AT ABB

"I appreciate the simplicity when using it. No need for customer to download app or registration!"