Get the pricing plan that suits you

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Basic functionality


$50 Billed monthly per user

Access to:

  • Unlimited number of calls
  • Computer and mobile apps
  • Online knowledge base
  • Email support  

Full in-call functionality

Professional Plus

Custom Billed monthly per user

Everything in Professional, plus:

  • Custom Step-by-step instructions
  • Enterprise Cloud storage
  • Statistics and multi-user admin
  • Phone support  

Everything your company needs


Custom Starts from minimum 10 licenses

Everything in Professional Plus, and:

  • Smart glasses support
  • Enterprise integrations
  • Custom branding
  • Dedicated support

Compare our plans and find yours

Unlimited calls


All in-call features

Professional Plus

The full package


Users Up to 10 Up to 50 Unlimited
Calls Unlimited Unlimited Unlimited
Computer apps
Mobile apps (Android, iOS)
Language support ?
Smart glasses ?
In-call capabilities ? Limited
Annotations and pointer ?
Quick messages ?
Screen sharing ?
Share images and files ?
Schedule calls ?
Step-by-step instructions ? Pre-defined Customizable Customizable
Hands Overlay ? Mobile-only
Group calls ? Up to 3 participants Up to 5 participants Up to 20 participants
Documentation capabilities ? Limited
Recording and Snapshots ?
Written notes ?
Call history ?
Automated PDF-reports ?
Cloud storage ?
Administration and analytics ? Limited Limited
User management ? Invite/remove single users Bulk invites, imports, and removal of users Bulk invites, imports, and removal of users
Group by team ?
Call statistics and dashboard ?
Single Sign On* ? Add-on
Custom Branding ?
Branding for call link recipients ? Add-on
Branding of computer apps ? Add-on
Branded PDF reports ? Add-on
Integrations ? Limited
Microsoft Outlook ?
Microsoft Teams ?
Salesforce Service Cloud ? Add-on
Microsoft OneDrive ?
Custom integration API ?
Support and Training ? Limited Limited
Online knowledge base ?
Technical support ? Email support Phone and email support Dedicated support
Customized onboarding ? Add-on
Professional training ? Add-on
Payment Credit card Credit card Invoice

Frequently asked questions

If you don’t get the answer to your question, don’t hesitate to contact us.

frequently asked questions

Can I start with Professional and if needed upgrade my account later?

Yes, you can at any time contact us if you are interested in upgrading to either Professional Plus or Enterprise. 

Can I add more users than just myself during a free trial?

Yes, after creating a trial account you can invite more colleagues to your trial. Just log into the solution and under the settings icon next to your name you can choose to invite more users.

Do I need to fill in a credit card to start the free trial?

No, the only thing needed to set up a free trial is your email. You only need to register a credit card when you sign up for a paid subscription.

How about integrations and SSO?

XMReality provides the best business impact when integrated with your existing processes and ways of working. Single-Sign-On, SSO, is available to make it easy for users and administrators to sign in with existing enterprise credentials. All product functionality is available through APIs, which are available to all Enterprise customers. Additionally, XMReality provides ready-made integrations for Salesforce Service Cloud, Microsoft Outlook, Microsoft OneDrive and Microsoft Teams.

If I want to use smart glasses, can I purchase them from XMReality?

We support usage on the most commonly used AR smart glasses, you can see which models here. For these models, we have established partnerships with the vendors so you can purchase the glasses directly from us together with your XMReality Enterprise licenses. We can also help you with the selection of which model you should pick and training on that specific model.

How can I use Hands Overlay from my computer?

Hands-overlay is one of our AR functions and to use it from your computer you need to also purchase our Pointpad. You can read more about the Pointpad here and if you want to purchase one you can simply contact one of our sales representatives.

Stories from our customers

This deepened collaboration with XMReality is perfectly aligned with Electrolux Professional’s strategic direction to further develop capabilities of remote and instant technical support towards our customers and extensive partner network.

Magnus Sävenäs Group VP Customer Care & Quality, Electrolux Professional

Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician.

Anette Nilsson Business unit manager, Tekniska Verken

The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better. We haven’t yet run into a customer who doesn’t want to use it.

Joris Van De Walle Service responsible for EMEA, Esko

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