Maximize asset up-time
With XMReality, you can minimize generation downtime and overcome geographical distance, so your experts can be virtually on-site, anywhere at any time.
With XMReality, you can minimize generation downtime and overcome geographical distance, so your experts can be virtually on-site, anywhere at any time.
The global energy transition is scaling rapidly. Ensuring high availability, fast fault resolution, and efficient commissioning is critical to maximize generation and ROI.
XMReality’s helps asset managers reduce downtime, optimize maintenance, and meet production targets, all while minimizing their operational carbon footprint.
Ensure the availability of your renewable energy assets by minimizing unplanned service stops.
Remotely guide on-site personell through installations and support without travel.
Use your resources more efficiently and cut down on unnecessary travel and CO2 emissions.
Sending a senior expert to every remote site with an unexpected outage is slow and expensive, while local technicians may lack the specific knowledge for a complex fault.
With XMReality, your on-site personnel can share their view with a remote expert, diagnose the issue together, and execute the right fix immediately, dramatically reducing downtime and maximizing asset availability.
Renewable energy assets require meticulous installation and regular inspections to ensure safety, compliance, and peak performance. But sending experts to each site is costly and time-consuming.
Use XMReality to let a local technician connect with a remote expert to conduct inspections virtually. Get documented, compliant audits in less time and with less travel.
Go beyond phone-based customer support. With XMReality, support agents can visually guide customers or local staff through issues, or gather key info for faster, more accurate technician dispatch.
Every session is automatically documented with AI-generated transcripts, tags, videos, and a full call report, available instantly in the admin portal to track usage and value.
Reduced waiting time
More efficient technical support
issues solved fully remotely
Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone - no apps, downloads, or signups needed. This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation.
We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.
Fill in the form and we’ll be in touch to schedule a time.