Support and helpdesk

No. The person receiving support does not need to download an app or have a XMReality license. You just send them a link, and the call opens directly in their mobile browser without any downloads or logins needed.

While free apps are designed for talking, XMReality is purpose-built for solving physical problems. It offers critical features that standard video apps lack:

• Instant access: Connect immediately via SMS link. No app downloads or logins required for your guest.
• Built for collaboration: With enhanced guide features, from hands overlay to annotations and pointers, you can show rather then tell your customer or colleague how to solve a problem.
• Works in bad conditions: Optimized to provide clear images and instructions even with poor internet connection.

• Automated documentation: Automatically tracks calls and generates PDF reports for immiediate documentation.

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XMReality is optimized for challenging environments. If bandwidth drops, the software automatically adjusts video quality to prioritize audio and connection stability, ensuring you can still guide the technician.

XMReality also has a patented feature, High Quality pause, that sends a crystal-clear photo you can draw on, so you can keep guiding them even with a poor signal. Read more about how XMReality operates during low bandwidth.

Yes. XMReality provides ready-made integrations for Salesforce Service Cloud, Microsoft Outlook, Microsoft OneDrive and Microsoft Teams. Single Sign On (SSO) is available to make it easy for users and administrators to sign in with existing enterprise credentials.

All product functionality is available through APIs, which are available to all Enterprise customers. As a Professional or Enterprise user, you can also build your own custom no-code integrations via Zapier, connecting XMReality to over 7,000 other apps.

More about integrations

XMReality reduces the need for physical site in two key ways:

1. Resolving issues remotely: Technicians can diagnose and guide customers to a resolution directly over the video call, often eliminating the need for a truck roll entirely. 
2. Improving first-time fix rates: When a site visit is unavoidable, the remote video assessment ensures the technician arrives fully aware of the problem and equipped with the right parts and tools. This prevents wasted trips caused by "No Fault Found" dispatches or the need for return visits due to missing equipment.

All data is encrypted both in transit and at rest. Our cloud infrastructure and processes are fully compliant with GDPR regulations and certified under the ISO 27001 information security standard.

Your data is stored securely and centrally on XMReality’s managed cloud infrastructure. If needed, you can even set up XMReality to only stored data locally on your device, or on your own Microsoft OneDrive account.