TelloPrint, a Swedish support company, has implemented XMReality for remote support. TelloPrint supports hundreds of companies across Sweden with printers, digital displays, and telecom solutions.
With XMReality, TelloPrint's technicians can now guide on-site personnel through troubleshooting and repairs without travel. This has proven especially valuable for customers in remote areas, where delays previously caused extended downtime.
“Thanks to XMReality, we can resolve support cases in real time without sending a technician on-site,” says Tim Nöbblin, Chief Sales Manager at TelloPrint. “We’ve significantly reduced response times and cut unnecessary travel by over 30% in just the first couple of months.”
When deciding which remote support tool to implement, digital security was a top priority for TelloPrint. XMReality met all their requirements, with security being a core focus throughout the platform’s development and demonstrated by its experience working with many high-security customers. The solution is ISO27001 certified.
The use of XMReality’s remote guidance tool enables TelloPrint to maintain high service levels while improving cost efficiency and sustainability. XMReality’s ability to provide visual support has helped reduce error rates and increase customer satisfaction.
"TelloPrint's implementation shows how remote support can not only solve problems faster but also contribute to a more sustainable service model," says Albin Athlöf, Sales Manager of XMReality.
About Telloprint
Telloprint is a service provider specializing in hardware and digital infrastructure for offices across Sweden. TelloPrint offers a broad range of services including print management, telecom integration, and digital signage. Telloprint prides itself on fast, friendly support and a commitment to minimizing its environmental impact. Read more at https://telloprint.se/.
