IV Produkt, a market-leading manufacturer of energy-efficient air handling units, has chosen XMReality for video support. The licenses will initially be used by IV Produkt’s support operations to offer fast, visual, and efficient remote support to their customers and technicians in the field.
After a thorough and successful evaluation period where the product was tested broadly across several different teams—IV Produkt has now chosen to roll out XMReality within its support organization. The collaboration between IV Produkt and XMReality during the evaluation period has been characterized by close dialogue.
Simplicity, branding, and smart capabilities tipped the scale when IV Produkt evaluated tools for remote support. User-friendliness and seamless customer connections were at the top of the priority list. The choice fell on XMReality thanks to several key features:
- Seamless connection by SMS text messages: The ability to start a video call directly via an SMS text message link, without requiring the customer to download an app.
- White-labeling (Own branding): IV Produkt can use its own logo and colors in the interface facing customers, which strengthens the brand experience.
- Powerful support tools: Features such as pointing, pausing the video stream, and drawing directly on the screen make it easy to guide technicians and customers in complex environments (such as fan rooms).
- Step-by-step instructions: The possibility to use pre-defined procedures to ensure that all work is done with consistency and high quality.
- API integrations: Future possibilities of integrating XMReality with IV Produkt's own systems through open APIs.
IV Produkt is a market-leading manufacturer of energy-efficient and environmentally friendly air handling units. The company develops and manufactures its products in Växjö, delivering solutions that create a healthy indoor climate while contributing to a sustainable future through reduced energy consumption. IV Produkt has sales offices throughout Sweden as well as a growing export market in Europe. Read more here: https://www.ivprodukt.se/"For us at IV Produkt, the goal is always to be at the forefront—not only with our products, but also with the service we offer. Getting started with XMReality now feels incredibly exciting, and it will be an important part of lifting our support and service to the next level.
With this tool, we can help our customers and technicians faster, reduce lead times, and ensure a high and consistent quality in every support case. In the end, it’s all about creating maximum value and peace of mind for our customers. " - Jesper Andersson, Service Manager at IV Produkt.
