IV Produkt, a market-leading manufacturer of energy-efficient air handling units, uses XMReality’s remote visual support technology to help customers commission their ventilation systems more efficiently. Through its Driftsättning Remote service, IV Produkt provides real-time technical guidance remotely, helping customers save time and travel costs while building their own technical expertise.
By combining its technical expertise with XMReality’s visual remote support, IV Produkt has developed a more flexible way to support customers during the commissioning process. Rather than requiring an expert to be physically present on-site, IV Produkt’s specialists can guide customers through practical tasks via video calls, providing hands-on assistance wherever it is needed.
Bringing expert support directly to the customer
Simplicity, branding, and smart capabilities tipped the scale when IV Produkt evaluated tools for remote support. User-friendliness and seamless customer connections were at the top of the priority list. The choice fell on XMReality thanks to several key features:
Commissioning a ventilation unit requires the right knowledge and settings to ensure that the system operates as intended. With Driftsättning Remote, IV Produkt gives customers access to expert guidance while they carry out the commissioning work themselves.
Using XMReality, IV Produkt’s specialists can connect with customers through video calls and provide clear, visual instructions in real time. This makes it easier to explain technical procedures, demonstrate specific tasks, and guide customers through the commissioning process in their actual working environment.
The result is a more accessible way to receive technical support, combining the expertise of IV Produkt’s specialists with the convenience of remote assistance.
Saving time and reducing the need for on-site visits
Traditional on-site support often involves travel, scheduling, and additional costs. Remote visual support offers an alternative by allowing IV Produkt’s specialists to assist customers without always needing to travel to their location.
With XMReality, customers can receive guidance directly where the work takes place. This can help reduce the need for physical visits, simplify coordination, and make expert support more accessible.
For IV Produkt, Driftsättning Remote represents a practical way to deliver technical expertise while helping customers make better use of their time and resources.
Building customer knowledge along the way
Driftsättning Remote is about more than completing a commissioning task. By carrying out the work themselves with guidance from IV Produkt’s specialists, customers gain practical experience and a better understanding of their ventilation equipment.
This hands-on approach helps customers develop the knowledge they need to work more independently in the future. It also creates an opportunity for IV Produkt to share its expertise directly with customers in situations where that knowledge is most valuable.
With visual remote support, technical guidance becomes an interactive learning experience rather than simply a way to resolve an immediate issue.
A more flexible approach to customer service
IV Produkt’s use of XMReality demonstrates how remote visual support can become an integral part of a company's service offering. By combining its product expertise with digital guidance, IV Produkt can support customers in a more flexible way, delivering assistance directly to the people who need it without always requiring a physical visit.
Through this approach, IV Produkt continues to develop its customer offering by combining technical expertise, digital support, and practical knowledge transfer.
"For us at IV Produkt, the goal is always to be at the forefront, not only with our products, but also with the service we offer. Getting started with XMReality now feels incredibly exciting, and it will be an important part of lifting our support and service to the next level. With this tool, we can help our customers and technicians faster, reduce lead times, and ensure a high and consistent quality in every support case. In the end, it’s all about creating maximum value and peace of mind for our customers. "
– Jesper Andersson, Service Manager at IV Produkt.
See how Driftsättning Remote works
Learn more about Driftsättning Remote on IV Produkt’s website
IV Produkt is a market-leading manufacturer of energy-efficient and environmentally friendly air handling units. The company develops and manufactures its products in Växjö, delivering solutions that create a healthy indoor climate while contributing to a sustainable future through reduced energy consumption. IV Produkt has sales offices throughout Sweden as well as a growing export market in Europe. Read more here: https://www.ivprodukt.se/
