Scandinavian Pile Driving (SPD), a leading manufacturer of drilling rigs and piling equipment for the construction industry is using XMReality for remote support . SPD will use the tool within its technical service team to provide fast, precise help at a distance, ensuring even better support for their global customer base. SPD is owned by German ABI GmbH, part of the ABI Gruppe.
With an increasingly advanced product portfolio, featuring wirelessly controlled equipment and a proprietary control system, SPD is committed to giving customers faster, clearer, and more efficient support. After evaluating XMReality in real operational scenarios, they are now implementing the remote support solution across their technical service team.
“During the test period we used the tool both internally and directly with customers, with very positive feedback from both our own technicians and the customers who received help,” — Per Rydberg, CEO at Scandinavian Pile Driving.
With XMReality, SPD’s technicians can now instantly see what the customer sees and guide them step-by-step to a fix. This not only speeds up issue resolution and reduces downtime, but also helps SPD prepare better for on-site service visits when they are needed, helping them save time, resources, and improving the overall customer experience.
About Scandinavian Pile Driving
From its facility in Sala, Sweden, SPD develops and manufactures drilling and piling equipment along with other construction machinery. With product development, engineering, machining, welding, assembly, and hydraulic integration all under one roof, SPD delivers customized and innovative solutions to customers worldwide.
Read more about Scandinavian Pile Driving: https://www.spd.se/
