EMDE Automation GmbH, a global leader in customized bulk material handling, has integrated XMReality into its service toolkit to streamline technical troubleshooting and elevate the customer experience
Solving the "silent" technical glitch
While many industrial issues trigger clear error codes, some of the most frustrating downtime occurs when a system simply stops mid-process without explanation.
In a recent deployment of the software, EMDE solved a critical issue involving a big bag filling station. The system had stalled within its program step chain, showing no error messages to the local team. By using XMReality’s remote visual guidance, EMDE engineers were able to:
- Virtually "walk" the site to inspect the physical state of the machinery.
- Audit the PLC program and step chain in real-time alongside the operator.
- Identify the root cause: An incorrect recipe selection for the specific bag size, a human error that is nearly impossible to diagnose without "eyes on the ground."
Why XMReality?
EMDE selected the platform after a rigorous evaluation of several competitors. The decision was driven by two main factors: simplicity and reliability. The solution proved its worth by connecting seamlessly across various devices and environments during every test.
"With XMReality, we solved our customer’s problem instantly. Their enthusiastic feedback says it all. We chose XMReality because it balances ease of use with all the essential features we really need."
— Andreas Gromig, Head of Service & Assembly
Future-proofing service
Currently, EMDE technicians utilize the software via mobile phones and computers. However, the company is already looking toward the future, with plans to deploy XMReality on smart glasses to allow for hands-free, complex repairs in the field.
About EMDE
EMDE is an innovative plant manufacturer that develops customized systems and components for the transport, dosing, mixing, filling, and discharging of bulk materials. With over 40 years of experience and based in Nassau, Germany, the company has evolved from a component manufacturer into a solutions specialist for technically demanding systems. EMDE delivers "Made in Germany" quality to a wide range of industries, including the chemical, food, construction, and recycling sectors. Read more at: https://www.emde.de/
