Aritco streamlines its technical support and warranty cases with the help of XMReality. Through XMReality's video support solution, they can now provide instant visual guidance to customers and technicians.
Previously, on-site visits were often required to assist customers with installed elevators. Today, many of their support cases can be resolved instantly through a simple video call from Aritco’s support team to the customers' phone. With XMReality, technical issues can be handled more quickly, reducing processing times and increasing customer satisfaction.
- "XMReality has streamlined our customer support and warranty case handling. Being able to provide instant visual guidance has significantly reduced our processing times and increased our customer satisfaction," says Fredrik Nobinder, Technical Support Engineer at Aritco.
- "It's amazing to see how Aritco is already benefiting from XMReality. By using our remote visual assistance, they can now offer fast and efficient remote technical support, leading to even faster customer service," says Matilda Bergman, Chief Experience Officer at XMReality.
About Aritco
Aritco is an award-winning manufacturer of platform lifts. The company offers a wide range of lifts for homes, public spaces, and commercial spaces, all meeting the highest standards of accessibility, comfort, space efficiency, and design. Aritco’s lifts are built and designed with quality, safety, and reliability in mind, and they offer a variety of customization options to suit both new and existing buildings. Since its founding in 1995, more than 45,000 lifts have been installed in buildings worldwide, creating opportunities for millions of people.
