XMReality is now integrated with Microsoft Dynamics 365, bringing remote visual support directly into the Microsoft ecosystem. This integration allows service teams to launch video calls, manage licenses, and deploy support tools without leaving their primary workspace.
A Seamless Workflow for Service Teams
This integration helps your service team on a daily basis by delivering several key advantages directly within your existing CRM environment:
- Uninterrupted focus: launch and manage video calls directly within the Dynamics 365 interface. Keeping everything in one window maintains focus and saves time.
- Faster resolutions: resolve issues quickly using live video guidance directly within Dynamics 365.
- Reduced costs: Improve first-time fix rates and eliminate unnecessary travel by seeing what the customer sees.
- Automated workflow: call data and documentation sync automatically to the relevant case file for full traceability.
- Simple procurement: purchase and activate licenses directly through the Microsoft Marketplace using your existing agreements.
A Flexible, Future-Proof Solution
As Microsoft phases out legacy tools like Remote Assist, XMReality provides a powerful, hardware-independent alternative. The platform works across smartphones, tablets, and smart glasses, ensuring your team remains equipped as technology evolves.
By embedding visual support into your daily workflow, XMReality helps your organization stay efficient and responsive.
For more information about the integration, read more here. The XMReality solution for Dynamics 365 is also available for purchase now through Microsoft Marketplace.
