XMReality Enterprise
Augmented Reality in Packaging
XMReality gives your organization the tools needed to take your customer support to the next level and at the same time add servitization to your offer and increasing ROI with new revenue channels.
Trusted by our customers
Brands using XMReality to optimize operations
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THE POWER OF PRESENCE, ANYWHERE, ANY TIME
Empowering Remote Service Capabilities
Using XMReality Remote Guidance, one of your experts can connect with a technician via a simple text message. The technician can then instantly live stream a video feed of the issue and get support via augmented reality features and remote guidance. This allows the expert to superimpose their hands onto the technician’s smartphone screen rather than traveling to the site.
Using remote guidance, your experts can show the technician what to check, which button to press to solve their issue or they can ask workers to provide your expert with the necessary information to deliver a part to their place of work – all without having to go anywhere.
A remote support solution for packaging
XMReality interacts with a wide portion of the packing supply chain, from producers such as Nestle and Danone to the OEMs who produce the equipment that handles packing for the producers. In the end, our job is to help companies drive their operational excellence through the monitoring, analysis and optimization of production processes.
In many of these processes, whether it’s an early stage such as design or a late stage such as quality assurance, the best products are made when the different functions collaborate. In all likelihood, these functions aren’t co-located – but this can be overcome using remote guidance.
XMReality Remote Guidance allows people that work together to problem-solve together and ultimately minimize downtime and maximize customer satisfaction. Perhaps a certain worker has a knowledge gap, or maybe a technician needs to reach out directly to a machine provider. Whatever the reason, XMReality consistently leads to maximum efficiency of workers and machines.
Common use cases within the packaging industry:
Maintenance
When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.
Inspections, Walkthroughs and Audits
Inspect, test, and keep video and photo records for compliance and quality assurance of your equipment as well as premises.
Field service
Field Service Technicians have different levels of experience and areas of expertise. XMReality Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Support
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
CUSTOMER CASE STUDY
Coesia's deployment of Remote Guidance
Coesia is a group of 21 packaging and industrial companies operating globally, driven by a core philosophy of constant innovation. With over 9,000 employees worldwide, they’re always striving to offer better, more efficient customer service through advanced technological solutions. Coesia has their own branded version of XMReality Remote Guidance, Coesia Remote assistance. Leveraging XMReality Remote Guidance, Coesia provides real time diagnostics and troubleshooting to their customers, exactly as if we were right beside you – without the need of a physical presence.
