Remote inspection for landlords

Speed up remote triage now

Implement remote triage to quickly categorize maintenance requests and prioritize urgent repairs under Awaab’s Law.

Use your existing software and integrate XMReality remote inspections to also help your business work more efficiently and save your company valuable time and money.

Remote home inspections for social housing

Timely inspections

Our software enables fast remote inspections, helping landlords meet the 24-hour emergency repair deadline.

Efficient Hazard Identification

XMReality remote inspection allows rapid identification of hazards like damp and mould, ensuring compliance with the 14-day investigation requirement.

Documentation for Compliance

XMReality automatically stores inspection records, providing evidence for legal compliance.

Emergency Repairs

XMReality Remote inspections helps landlords assign and track repairs quickly to meet repair deadlines.

Ongoing Monitoring

The XMReality software helps landlords prevent recurring issues by tracking inspections and repairs.

Cost-effective maintenance

Reduce unnecessary site visits by performing remote troubleshooting before dispatching a technician, ensuring the right skills and parts are sent the first time.

Faster digital triage

Instantly assess reported issues via video to meet strict legal deadlines. Use digital triage to accurately categorize urgency and ensure a Right First Time approach to every repair, fulfilling your duty of care without delays.

Improved resident satisfaction

Resolve issues faster and minimize disruption for your tenants. By identifying problems via video, you reduce the number of appointments needed, leading to quicker resolutions and higher satisfaction.

How remote mould inspection works

Connect

Send a link to the tenant requesting a mould inspection. The call starts instantly when they tap the link on their phone – no app download or account needed.

Inspect

When the call is connected, you see what that tenant sees in a shared video stream. You have several powerful guiding features in the call to help your remote mould inspection.

Document

After each call, we automatically generate a PDF where the inspection summary and pictures are saved, ensuring easy documentation after the call.

More than just complying with Awaab's law

200 %: More support tickets solved per technician
50 %: Reduction in customer waiting time
26 %: Support tickets solved remotely

Offering a digital inspection as the first option creates flexibility and enables a quick assessment of insurance needs or damage repairs.

Tomas Johansson Risk Manager, Dina Försäkringar Syd

XMReality has streamlined our customer support and warranty case handling. Being able to provide instant visual guidance has significantly reduced our processing times and increased our customer satisfaction.

Fredrik Nobinder Technical Support Engineer, Aritco

Through previous experience, the project team at XMReality gave clear guidance on how best to utilise the software, supporting us in the identification of potential benefits and driving the adoption of new services to both customers and employees.

Matt Thomas Customer Experience Programme Manager

Showing is better than telling

Start a 14-day free trial of XMReality, no strings attached. You'll be ready to make your first call straight from your desk within five minutes of signing up. That's how easy it is.