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XMReality Enterprise

Augmented Reality in Facility Management

Augmented Reality in Facility Management


Ensure that customers or tenants get the help they need


No more guessing on what parts and tools to bring


Technicians can solve problems from their desk


Reduce maintenance cost without compromising on service

a woman confused about her broken washing machine


Augmented Reality in Facility Management

Utilising Augmented Reality and visual assistance the expert connects with the tenant via a simple text message. The tenant can live stream a video feed of the issue. The engineer, rather than traveling to the tenants home, can show the tenant with their hands on to the smartphone screen what to check, which button to switch to solve the issue, or simply ask the tenant to provide the information the engineer needs to arrive with the correct part.

As well as being used with tenants to ensure more efficient and effective repairs, housing providers have been exploring Visual assistance in other areas:

  • Connecting more expert operatives with junior colleagues
  • Integrating into compliance activities
  • Reducing travel requirements
  • Promoting tenant self service


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Brands using XMReality to optimize their businesses:

Dtl Creative
Livin Master

Gary Haldane, Interim Digital Director, Kingdom Housing Association

“This technology has the potential to be a game-changer. I knew when I first saw it that it would prove very useful. I just hadn’t realised how useful until we went into lockdown and operatives were unable to attend routine repairs because of isolation."

Stewart Davison, Director Of Innovation at DtL Creative

"Whilst I’m aware that there are other solutions doing similar things I don’t think there is anything like XMReality AB the combination of ease of use, multi platform and ‘virtual hand’ AR is a game changer."

Annette Nilsson, Business Unit Manager Tekniska verken

"Our success factor has been the fact that employees identified the need for a remote support solution, initiated the implementation, and are now really embracing the tool in their everyday workspace."

The benefits of using XMReality

Repairs right first time

Get a better understanding of the problem when it's reported to make sure that you send the right technician with the right equipment.

Improve home standards

Ensure that more homes meet the Decent Homes Standards by inspecting remotely, making it possible to cary out more inspections.

Increase tenant satisfaction

Digitalization that drives better and faster service and support will increase tenant satisfaction.

Reduce home visits

Solve problems remotely and decrease travel time for operators and technicians - freeing time for more repairs.

an engineer repairs a machine

Customer success story

Kingdom Housing Association use AR- technology to give tenants real-time help in their homes

In March 2020 the Coronavirus pandemic struck hard, confining millions to their homes. Kingdom Housing Association (KHA) in Scotland had already chosen XMReality before ths crisis. When lockdown came, it soon became clear what a far-sighted decision it was as tenants were able to carry out urgent repairs simply and swiftly in their homes, with no risk of inviting infection in. KHA Interim Digital Director Gary Haldane explains.

Could this be the new standard way of working even after the pandemic is gone?


Read The Full Story
a star represents the award prize for housing

Award winning solution for housing

We are proud to have won 'Best Repairs and Maintenance Innovation' at the Housing Digital Innovation Awards with the following motivation:

"This product is a genuine innovation and could be influential. It is particularly relevant for the pandemic and would definitely cut cost as well as provide enhanced services."

XMReality has also signed a framework agreement with Procurement for Housing, PfH, where members easily can purchase the solution. Read more on PfH's website.


Common use cases within facility management:


Remotely inspect properties to be able to plan maintenance, approve current condition or just to know which equipment your operator should bring for a visit.


When something stops working in a tenant's apartment or somewhere in the property you can remotely connect your operator to guide the tenant to solve the problem.

Customer support

When a tenant calls to report a problem your customer support can instantly connect visually to do a better assessment and document the issue.

Share knowledge

When doing a repair it's sometimes needed to get help or a second opinion from a colleague. With Remote Guidance you can instantly connect to get visual assistance.

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