XMReality visual assistance for manufacturing

Remote Visual Assistance for Manufacturing

Minimize Downtime. Maximize Efficiency.

Unlock your production line’s full potential with XMReality’s remote visual assistance: faster troubleshooting, lower costs, and expert support anytime. In fast-paced manufacturing, downtime is costly, and inspections take time.

With XMReality's remote video assistance, you can delivers expert help instantly, enabling quicker fixes and remote inspections wherever your team is.

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Remote visual assistance that works on the factory floor

Instantly connect

Technicians can instantly connect with onsite personnel and solve problems without leaving their desks.

Repairs right the first time

No more guessing about what parts and tools to bring. Diagnose the problem remotely to arrive prepared.

Cut operational costs

Decrease travel time for operators and technicians, freeing time without compromising on service.

Simplify compliance

Ensure compliance and reduce risks with XMReality's smart documentation and AI transcription.

Sidel helps customers maximize uptime

Sidel using XMReality

Sidel is a leading supplier of packaging equipment and services for major consumer brands, known for its high-performance production lines and customers

Using remote support tools help customers can instantly get visual support from a Sidel technician, ensuring they get an expert’s eyes on the problem without delay. 

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Esko enhances global efficiency

Packaging, warehouse

Esko is a global provider of software and hardware for packaging, serving 25,000+ customers in 140+ countries and supporting packaging for 90% of major brands worldwide.

"The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better,” says Van De Walle, ESKO.

Norden Machinery performs installation 100% remote

Norden machinary using XMReality in manufacuring industry

Norden Machinery designs customized packaging systems for tube filling and more, serving 1,400 global customers like Unilever and L’Oréal, with 5,000 machines currently in operation worldwide.

"Visual Assistance isn’t something futuristic or next generation anymore - it’s a tool in our toolbox. It’s like a 10-mm spanner – we take it out when we need it." - Field Engineer Customer Service, Norden Machinery

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How it works

XMReality for faster probem-solving

Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone - no apps, downloads, or signups needed. This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation. 

Ready to take the next step?

We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.

Fill in the form and we’ll be in touch to schedule a time.

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