Resolve issues in seconds, not hours.
Equip your technical helpdesk with the power of sight. See what your customers or field technicians see instantly - no downloads, no logins, just faster problem solving.
Technical helpdesk
Powering the world's best support teams
Connect to anyone instantly with just a text message
Asking customers to download an app often stops the support process before it even starts.
XMReality works via a simple text or Whatsapp message. The customer clicks the link, and the browser opens the camera stream and initiates the call immediately. No login, no installation, and no account creation are required for the person receiving help.
Powerful features for better collaboration
XMReality is more than just a video tool. Use the AR-feature to guide with your own hands.
Pause the video to highlight and zoom in on details. Annotate and share images while recording, taking snapshots, and writing notes. Download all call documentation including AI-generated transcription with one click.
Data to help you improve you business
With XMReality, every support call turns into a valuable, fully documented case, automatically.
Snapshots, notes, and transcripts are captured without any extra effort, building a growing library of proven solutions. Your team gains smarter routines, consistent best practices, and faster resolutions.
Last winter, one of our service technicians helped 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases with only one technician.
Plug in with your favorite systems
Integration
Salesforce Service Cloud
Launch calls from Salesforce and seamlessly capture call outcomes directly in Salesforce cases.
Integration
Microsoft Teams
Create, send or share XMReality call links directly from your Teams chat or meeting.
Integration
Microsoft OneDrive
Keep your snapshots and recordings secure with automatic cloud storage sync to OneDrive.
Integration
Custom integrations
Create custom built integrations with options ranging from no-code solutions to fully customizable APIs.
Step-by-step instructions
Make it easy to do right, every time.
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Standardize your remote support and eliminate guesswork. Use our Step-by-Step Instructions to push customizable checklists to the user’s view during a call. It’s a powerful tool for maintaining quality control while offering your customers crystal-clear visual guidance.
Custom Branding
Your brand, every step of the way
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With XMReality, you can customize the branding and design so your customers feel trust in every interaction. Add your logo and make your own text adaptations both before and after a call.