12 min to read

XMReality - A Product Overview

XMReality is an easy-to-use visual support solution built to help teams solve real-world problems remotely. Our unique solution connects people to problems instead of people to people. In this post, you can read about our solution in general and which product plan could be the right one for your company to pick.


Why is XMReality Unique?

XMReality is an easy-to-use remote visual support tool built to help teams solve real-world problems remotely. Our visual assistance solution connects people to problems instead of people to people. XMReality differs from most video collaboration tools you might be familiar with; our purpose is to help you solve issues more easily and efficiently as a company. We also pride ourselves on how simple and easy it is to get up and running with XMReality - we promise you can start using it the same day you make your purchase! 

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How secure is XMReality?

XMReality is built from the ground up, with security as a top priority to ensure your data is safe. Our solution is End-to-End encrypted, offering secure connections to your remote video support sessions. If you want further insights into how our solution will process your data, you can read more in one of our other posts covering data security.

All you need to know about XMReality and Data Security


Understanding the different XMReality plans 

XMReality has three different plans for customers to choose between Professional, Professional Plus, and Enterprise. Below we highlight the major differences between the plans to see which would work for your company. But if you need more clarification, you can ask us to help you find the right fit!

Professional & Professional Plus

Professional and Professional Plus is aimed at companies needing a tool for remote visual assistance where full-scale solutions are unnecessary. Here you have access to all in-call functionalities, and you can use XMReality both from your PC and mobile phone - you also have unlimited calls.

Professional can be purchased easily online with a credit card, and monthly payment is made. If you need help, you can access our online knowledge base and email support. 

Professional Plus can also be purchased online, but you first schedule a walkthrough with one of our friendly product experts. This introduces you to all the features and how the solution works. 

With Professional Plus, you will get some important admin functions compared to Professional. For example, you can have more users in your account, assign them to different teams and follow up on statistics. If you plan to use XMReality with smart glasses, Professional Plus includes support, and you can also integrate with Teams.

Would you happen to know when using smart glasses with your remote assistance solution is helpful? Read our post about the subject here.


Enterprise is aimed at companies with higher demands on admin functions and surrounding services. The Enterprise plan enables advanced options such as integrations, company-specific branding, and access to professional services such as project management, customized onboarding, and training.

If you are a large company planning to use the software on several sites, we recommend you choose Enterprise. With this plan, you will get all the admin functions you need and a dedicated customer support manager to help your company with the implementation.

Enterprise needs customized quotes since we can tailor the offer to fit your company. If you think this plan interests you, scheduling a walkthrough with our product experts is the best way to start.

Feature Professional Professional Plus Enterprise
14-day free trial X    
Users Up to 10  Up to 50 Unlimited
Calls Unlimited Unlimited Unlimited
Usage dashboard and statistics.cs   X X
Branding     X
Smart glasses compatibility     X
Pre-configured integrations   X X
API based integrations     X
Support Email Email & Phone Dedicated professional support


What are some key features?

Below are some of the features and functions our current users most appreciate. Our core features allow you to leverage remote visual support in your day-to-day work, improving your company's efficiency and cutting your environmental footprint by replacing physical travel with digital calls!

Platform Independent - Use XMReality on any mobile device or computer.

Drawing & Pointing - The easy-to-use features quickly enable people to pinpoint exactly where to focus when connected.


Support for Smart Glasses - Many scenarios require hands to be free to work on issues. Our extensive Smart Glasses support allows remote assistance in the most challenging situations.


Gestures/Hands Overlay - Virtually demonstrate and manipulate items with your hands during sessions. This provides a rich and intuitive experience making tricky situations easy to navigate.


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Call Links - Quickly connect and start your call with anyone immediately; you don't need an app. Just send a Call Link to someone, and they can use XMReality in any browser.


Call Link Q2


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