XMReality - A Product Overview

XMReality is an easy-to-use remote visual assistance solution built to help teams solve real-world problems remotely. By extending the reach of experts, you let them guide and support people in the field by showing them exactly what to do and how to do it. 

Our advanced video solution, based on augmented reality, enables you to get the most out of your company's expertise while improving the competence of your people and, ultimately, your bottom line. In this post, you can read about what makes our solution unique, key features, and which product plan is right for your company.

Why is XMReality Unique?

XMReality is device-agnostic enterprise software that lets you connect with anyone by just sending them a link. We make it easy to connect and even easier to guide someone using advanced video with powerful guiding functionalities. Calls can be recorded, documented, and shared within your internal management systems using some of our many integrations. To leverage the full power of the solution, you can use it on the most common smart glasses models for industrial usage.

Our remote visual assistance solution connects people to problems instead of people to people. XMReality differs from most video collaboration tools you might be familiar with, such as Facetime, Teams, or WhatsApp. We aim to help you solve issues more quickly and efficiently as a company. We also pride ourselves on how simple and easy it is to get up and running with XMReality - we promise you can start using it the same day you make your purchase! 

How secure is XMReality?

XMReality is built from the ground up, with security as a top priority to ensure your data is safe. Our solution is End-to-End encrypted, offering secure connections to your remote video support sessions.

 

What are some key features?

Below are some of the features and functions our current users most appreciate. Our core features allow you to leverage remote visual support in your day-to-day work, improving your company's efficiency and cutting your environmental footprint by replacing physical travel!

 

• Platform Independent- We deliver the solution; you decide which device to run it on.  Same experience- endless uses.
  

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• Call Links - Quickly connect and start your call with anyone immediately; you don't need an app. Just send a Call Link to someone, and they can use XMReality in any browser.

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• Drawing & Pointing - Real-time pointers for quick highlights. Annotations and text labels for detailed information in a call and the documentation.

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• Gestures/Hands Overlay - Virtually demonstrate and manipulate items with your hands during sessions. This provides a rich and intuitive experience, making tricky situations easy to navigate.
  

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• Support for Smart Glasses - Many scenarios require hands to be free to work on issues. Our extensive Smart Glasses support allows remote assistance in the most challenging situations.

Understanding the different XMReality plans 

XMReality has three different plans for customers to choose between: Professional, Professional Plus, and Enterprise. Below, we highlight the major differences between the plans to see which would work for your company. But if you need more clarification, you can always ask us to help you find the right fit! You can also check out our Pricing page for a more detailed comparison.

Professional & Professional Plus

Professional and Professional Plus is aimed at companies needing a tool for remote visual assistance where full-scale solutions are unnecessary.

With Professional, you have unlimited calls but limited access to in-call functionalities. This plan lets you use XMReality from your PC and mobile phone. Professional can be purchased easily online with a credit card, and monthly payment is made. If you need help, you can access our online knowledge base and email support. 

With Professional Plus, you will get some important admin functions compared to Professional. For example, you can have more users in your account, assign them to different teams, and follow up on statistics. Professional Plus includes support if you plan to use XMReality with smart glasses. You can also integrate with Teams, Outlook, and Onedrive.

Professional Plus can also be purchased online, but you first schedule a walkthrough with one of our friendly product experts. This introduces you to all the features and how the solution works. 

Enterprise

Enterprise is aimed at companies with higher demands on admin functions and surrounding services. The Enterprise plan enables advanced options such as integrations, company-specific branding, and access to professional services such as project management, customized onboarding, and training.

If you are a large company planning to use the software on several sites, we recommend you choose Enterprise. With this plan, you will get all the admin functions you need and a dedicated customer support manager to help your company with the implementation. You can read more on Enterprise and its benefits here.

Enterprise needs customized quotes since we can tailor the offer to fit your company. If you think this plan interests you, scheduling a walkthrough with our product experts is the best way to start.