XMReality - A Product Overview

XMReality is an easy-to-use remote visual assistance solution built to help teams solve real-world problems remotely. By extending the reach of experts, you let them guide and support people in the field by showing them exactly what to do and how to do it. 

Our advanced video solution, based on augmented reality, enables you to get the most out of your company's expertise while improving the competence of your people and, ultimately, your bottom line. In this post, you can read about what makes our solution unique, key features, and which product plan is right for your company.

Why is XMReality Unique?

XMReality is device-agnostic enterprise software that lets you connect with anyone by just sending them a link. We make it easy to connect and even easier to guide someone using advanced video with powerful guiding functionalities. Calls can be recorded, documented, and shared within your internal management systems using some of our many integrations. To leverage the full power of the solution, you can use it on the most common smart glasses models for industrial usage.

Our remote visual assistance solution connects people to problems instead of people to people. XMReality differs from most video collaboration tools you might be familiar with, such as Facetime, Teams, or WhatsApp. We aim to help you solve issues more quickly and efficiently as a company. We also pride ourselves on how simple and easy it is to get up and running with XMReality - we promise you can start using it the same day you make your purchase! 

How secure is XMReality?

XMReality is built from the ground up, with security as a top priority to ensure your data is safe. Our solution is End-to-End encrypted, offering secure connections to your remote video support sessions.

Understanding the different XMReality plans 

XMReality has three different product plans choose from: Basic, Professional and Enterprise. Below, we highlight the major differences between the plans to see which would work for your company. But if you need more clarification, you can always ask us to help you find the right fit! You can also check out our Pricing page for a more detailed comparison.

Basic

Basic provides the essentials for smaller teams that need a tool for remote visual assistance with powerful guide tools, but where documentation needs are limited and and customization is unnecessary. With Basic, you have unlimited calls but limited access to in-call functionalities.

Basic can be purchased easily online with a credit card, and you can choose whether to pay monthly or yearly for your account. If you need help, you can access our online knowledge base and email support. 

Professional 

Professional is aimed at teams that need group calls, advanced documentation capabilities, the ability to customize the solution with your own logo and colors or need basic integrations with other systems. 

You can make calls both from your computer and mobile apps. Calls can be recorded and automated PDF reports can be generated to document call outcomes. When needed, you can schedule calls and group sessions for a future time as well as start them immediately.

Similar to Basic, Professional is purchased online and you get priority support.

Enterprise 

Enterprise is aimed at companies with cloud storage needs, larger teams or higher demands on admin functions and surrounding services. The Enterprise plan enables enterprise cloud storage, large group calls, advanced user groups and multiple administrators. It also provides advanced options such as custom-built integrations, advanced branding, and access to professional services such as project management, customized onboarding, and training.

If you require advanced features, or are a large company planning to use the software on several sites, we recommend you choose Enterprise. With this plan, you will get all the admin functions you need and a dedicated customer support manager to help your company with the implementation. You can read more on Enterprise and its benefits here.

Enterprise needs customized quotes since we can tailor the offer to fit your company. If you think this plan interests you, scheduling a walkthrough with our product experts is the best way to start.