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Faster and smarter problem-solving

Assist field technicians in complex tasks by accurately guiding them through each work step, eliminating delays, and minimizing disruptions and costly downtime.

When the unexpected happens, be ready with remote visual assistance

Connect instantly

One click on a link to connect; it’s as simple as that—no need to create an account or download any software.

Immediately assist

Collaborate through a shared video stream with the same view of the problem.


Use smart documentation functions to capture all the details and easily share them after a call.

Let’s dig deeper into the ‘How’

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Connect instantly

Don’t let your customers wait. Quickly connect to troubleshoot issues without leaving your desk. Using XMReality, you can access a remote expert immediately and guide a technician on the floor.

Connect with anyone on any device. With just one click on a link, the software runs in the browser with no need for downloads or installations: less friction and more time for collaboration. 

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Immediately assist

See what your customer or colleague sees to quickly and accurately assess the situation without being on-site. With XMReality, you collaborate through a shared video feed where you look at the same thing.

Show with your hands through powerful guiding tools and augmented reality. Pause the video to highlight and zoom in on details. You can also annotate and share images while recording, taking snapshots, and writing notes to document.

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Capture data

If the problem cannot be solved right away, you can remotely determine the time, tools, and equipment necessary to complete the repair the first time. Share your documentation, snapshots, and recording with the person traveling to the site so they arrive prepared.

After each call, you get an automated PDF report to save in your case handling system or in your Enterprise cloud storage for future reference.

All features and functions

Zero downloads

Use any smartphone, tablet, computer or smart glasses. With no downloads and no sign-ups getting started is easy.

Remote control

Experts control the entire call experience, making it easy for first-time users.

Zoom in on details

Inspect details in high quality with integrated zoom, both locally and remotely.

Point and annotate

Real-time pointers for quick highlights. Annotations and text labels for detailed information and documentation.

High-quality pause

Freeze video and start collaborating instantly. Patent pending function seamlessly delivers high-quality image

Invite experts

Bring in up to 20 teammates and additional experts in any call. No need for them to have a license.

PDF report

Get a complete PDF report at the end of the call containing all content such as images, notes and instructions.

Call history

All call content is saved when using our desktop apps so you always can retrieve past call data.

Branded experience

Give your customers and users an experience in line with your brand and tailored to your needs.

Take it for a spin

XMReality is one of those products that you should experience yourself in order to understand its potential. Sign up for a 14-day free trial and try it in your daily operations. Getting started takes minutes and you don't even need to download any software, it's as simple as that.

Plug in with your favorite systems

With pre-built integrations, your workday becomes even easier. Easily initiate calls, and access post-call documentation. All through easy-to-implement integrations.

See all integrations here




Track all that matters by connecting with Salesforce Service Cloud.



Microsoft Teams

Microsoft Teams

Create and send call links directly from your Teams chat or meeting.



Microsoft OneDrive

Microsoft OneDrive

Keep your snapshots and recordings secure with automatic cloud storage sync to OneDrive.

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Custom API

Custom API

Build your own integration with our API or embeddable web app.

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Step-by-step instructions

Make it easy to do right, every time.

Step-by-step instructions

We help you carry out your standard procedures remotely. With our step-by-step instructions, you can use customizable checklists and instructions during an XMReality call—great for quality and consistency and great support for the user.

Custom Branding

Your brand, every step of the way

XMReality Branding

With XMReality, you can customize the branding and design so your customers feel trust in every interaction. Add your logo and make your own text adaptations both before and after a call.