Faster and smarter problem-solving
Assist field technicians in complex tasks by accurately guiding them through each work step, eliminating delays, and minimizing disruptions and costly downtime.
Troubleshooting
Let’s dig deeper into the ‘How’
Connect instantly
Don’t let your customers wait. Quickly connect to troubleshoot issues without leaving your desk. Using XMReality, you can access a remote expert immediately and guide a technician on the floor.
Connect with anyone on any device. With just one click on a link, the software runs in the browser with no need for downloads or installations: less friction and more time for collaboration.
Immediately assist
See what your customer or colleague sees to quickly and accurately assess the situation without being on-site. With XMReality, you collaborate through a shared video feed where you look at the same thing.
Show with your hands through powerful guiding tools and augmented reality. Pause the video to highlight and zoom in on details. You can also annotate and share images while recording, taking snapshots, and writing notes to document.
Capture data
If the problem cannot be solved right away, you can remotely determine the time, tools, and equipment necessary to complete the repair the first time. Share your documentation, snapshots, and recording with the person traveling to the site so they arrive prepared.
After each call, you get an automated PDF report to save in your case handling system or in your Enterprise cloud storage for future reference.
Plug in with your favorite systems
With pre-built integrations, your workday becomes even easier. Easily initiate calls, and access post-call documentation. All through easy-to-implement integrations.
Integration
Salesforce
Track all that matters by connecting with Salesforce Service Cloud.
Integration
Microsoft Teams
Create and send call links directly from your Teams chat or meeting.
Integration
Microsoft OneDrive
Keep your snapshots and recordings secure with automatic cloud storage sync to OneDrive.
Integration
Custom API
Build your own integration with our API or embeddable web app.
Step-by-step instructions
Make it easy to do right, every time.
We help you carry out your standard procedures remotely. With our step-by-step instructions, you can use customizable checklists and instructions during an XMReality call—great for quality and consistency and great support for the user.
Custom Branding
Your brand, every step of the way
With XMReality, you can customize the branding and design so your customers feel trust in every interaction. Add your logo and make your own text adaptations both before and after a call.
We are trusted by
Digital transformation for your industry
Learn how remote visual assistance can help you boost operational performance, improve customer satisfaction and maximize output from your experts. All while reducing your carbon footprint.
Industrial Manufacturing
With XMReality you can minimize production line downtime and leverage your most talented people no matter where they are.
Food and
Beverage
Leverage XMReality to continually enhance your processes and ensure ongoing compliance in your...
Energy and Utilities
With XMReality you can minimize downtime and overcome geographical distance so your experts can be...
Housing and
Facility Management
With XMReality, you can diagnose, mitigate, and solve issues remotely by accurately guiding tenants...
Packaging production
Use XMReality to quickly diagnose, mitigate, and solve your customer's issues remotely for a more...
