The idea that the pandemic has changed how we use digital products is no longer just an idea; it’s an important fact. The industries that have embraced this digitalization have blossomed. The organizations that ignored it have a hard time keeping up. Another change is that customers are now used to getting digital service and remote support rather than physical support. This article will provide information on how to offer modern and effective remote support. Not only will you save time for you and your customer, but remote support is also an excellent way to increase service revenue.