Creating a new service revenue

By improving your support model, you don't just solve customer problems faster, you unlock a scalable new engine for service revenue.

Companies that master remote support are winning because they stay ahead of customer needs. By moving your service model online, you don't just solve problems faster you also:

How do you package XMReality for maximum profits?

A common apprehension is that it’s difficult to put a price tag on remote support. Some companies also fear that their customers aren’t used to being served via an app and camera and would prefer to have a technician physically present when facing a problem that has to be solved.

Although this is still true for some companies, there has been a change in attitude toward digital solutions. The understanding and acceptance of companies not always sending someone physically have increased, as the advancement of digital tools has made remote collaboration seamless.

Another major change is the realization that competitors are always evolving and trying new ways of working. Turning your back on the digitalization that is going on right now can have great consequences, and an investment in the right technology will propel you forward.

To help you visualize how you could package your solution, we have picked some examples based on our customers:

• offer both on-site and remote support, but in different packages. Use different prices and the USP of getting the support faster with remote support to increase the value of a remote support package.
• offer free support via XMReality the warranty time to save costs and create a demand, then include it in the service contracts as a paid service. Onsite support cost extra. With this offer, you can charge more for your core product and increase the chance of the customer choosing the remote support offer.
• sell your remote support in packages with different hours of support included.
• offer XMReality as a part of the service contract up to a certain number of hours. And offer emergency contracts for customers who need support but don’t have a service contract.
• output based: provide XMR in all service interventions and only charge for the one you solve. If not solved, you would still have the advantage of knowing what to expect when arriving and bringing the right tools and spares with you.

These are just a few examples of how you could package your remote support offering to increase your profits and enhance your portfolio of products. Effective digital technology as a customer support solution does not have to be complicated. It’s a smart investment to get ahead of your competition and increase your revenue.

What companies use XMReality to increase revenue?

Our customers deliver complex products or systems on a global market. XMReality can scale to fit any business that needs instant remote support.

Having expert support globally is a challenge, with companies traditionally sending technicians on long journeys to solve problems. XMReality solves this logistical headache letting your experts work on-demand with remote support helping customers faster while increasing revenue.