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XMReality

When a regular video call just isn't enough.

XMReality's remote support solution allows you to see what your customer or colleague sees and guide them as if you were right by their side

An easy to use remote visual assistance solution

XMReality

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem - XMReality gives you the tools to solve it.

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Additional Features

Available API

XMReality Remote Guidance can be fully customised and integrated into the processes and workflows of your organisation.

Analytics

Track usage and other KPI's in our administration portal.

White Label Branding

Make XMReality Remote Guidance your own by customizing Call Links and apps.

Group Calling

Invite multiple participants to a Remote Guidance Call.

Knowledge Base

Get information on how to use XMReality Remote Guidance and how to get the most out of your sessions.

In-App Messaging

Message other call participants and send quick visual reactions.

End-to-End Encryption

Transfer knowledge securely with end-to-end encryption.

Active Directory Federation

XMReality Remote Guidance is compatible with SAML and OAuth for easy login and access.

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Integrations

Microsoft Teams

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Work more efficient by creating and sending call links directly from your Teams chat.

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Salesforce

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Make sure to track all that matters by connecting with your Salesforce environment.

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Custom

 

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Use our API platform to build customized integrations based on your needs.

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XMReality Hardware

Turn your Computer into a powerful Guidestation

The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

 

READ MORE ABOUT OUR POINTPAD
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XMReality Hardware

XMReality in Smart Glasses

With smart glasses as one of the most powerful options to the remote support toolkit, we wanted to create an easier experience for workers who need their hands to do the job, while being supported from remote. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market. We are currently supporting the following smart glasses:

  • HoloLens 2
  • Vuzix M400, M4000
  • Realwear Navigator 500, HMT-1 and HMT-1Z1
  • Iristick G2, G2.Pro, H1, G1, G1.Pro
  • Zebra HD4000

FIND OUT IF SMART GLASSES SUITS YOUR BUSINESS

More inspiration from XMReality:

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