Every year, municipally owned Tekniska verken carries out thousands of trouble shootings at their customers' homes, assisting in checking water, heat, and electricity meters. As a result of the pandemic, Tekniska verken, like many others, was challenged by the restrictions regarding visits to their customers’ homes physically. How could Tekniska verken maintain the same high level of service while minimizing physical visits to protect customers and employees? The solution was XMReality Remote Guidance.