Minebea use remote support to avoid unnecessary travel
Minebea Intec use their own branded version of XMReality Remote Guidance – miRemote. On a news release, Global Service Product Manager at Minebea Intec, Michael Tappe says, “We are now able to make our service accessible from anywhere in the world at any time. This intuitive tool helps reduce or prevent disruptions, while simultaneously increasing the technical availability of systems and devices”.
It therefore forms part of a consistent prevention strategy. Service technicians can provide support with process steps from their location and assist users by pointing or using visual movements.
At the moment, it is not always possible to send out one of their experts on site: Personal contact is not always possible, access to production lines may be restricted or require time-consuming paperwork.
With miRemote, Minebea Intec offers a service tool which overcomes geographical boundaries by using an internet connection for direct video-communication with the user. The miRemote-app uses the camera of the device it is installed on and transmits a direct video feed from the user to the service-experts. Thus, the experts sees the same view as the user and can provide detailed instructions how to remedy the problems.
The miRemote service tool bridges the gap between preventive servicing and corrective maintenance and therefore forms part of a consistent prevention and maintenance strategy:
- Fast and qualified recording of the actual situation
- Straightforward recording of necessary service measures
- Targeted selection of necessary spare parts
- Increases the efficiency of service call-outs
- Helps detect and correct operating errors
