Customer stories

Minebea Intec take their service to the next level

<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Minebea Intec take their service to the next level</span>

Minebea Intec shows that their customers can always rely on the company – especially in such turbulent times, supporting their customers with the innovative service tool miRemote, using XMReality’s augmented reality technology. See the video below!

Minebea uses remote support to avoid unnecessary travel

Minebea Intec uses its own branded version of XMReality Remote Guidance – miRemote. In a news release, Global Service Product Manager at Minebea Intec, Michael Tappe, says, “We can now make our service accessible anywhere in the world at any time. This intuitive tool helps reduce or prevent disruptions while increasing the technical availability of systems and devices”.
It, therefore, forms part of a consistent prevention strategy. Service technicians can provide support with process steps from their location and assist users by pointing or using visual movements.


At the moment, it is not always possible to send out one of their experts on site: Personal contact is not always possible, and access to production lines may be restricted or require time-consuming paperwork.

With miRemote, Minebea Intec offers a service tool that overcomes geographical boundaries by using an internet connection for direct video communication with the user. The miRemote-app uses the camera of the device installed on it and transmits a direct video feed from the user to the service experts. Thus, the experts see the same view as the user and can provide detailed instructions on remedying the problems.


The miRemote service tool bridges the gap between preventive servicing and corrective maintenance and therefore forms part of a consistent prevention and maintenance strategy:

  • Fast and qualified recording of the actual situation
  • Straightforward recording of necessary service measures
  • Targeted selection of necessary spare parts
  • Increases the efficiency of service call-outs
  • Helps detect and correct operating errors

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