Proactive work and efficiency

“The labor shortage hits our customers especially hard when it comes to sourcing the skilled technicians necessary to keep automated systems running at peak efficiency,” says Travis Younger, director of customer service for R.A Jones, a Coesia Company. “Our Remote Assistance is a cost-effective way to extend the capability of in-house maintenance personnel and deliver essential service results, like faster diagnosis, troubleshooting and resolution, and reduced service cost.”

Coesia Customer Service Director, Alfonso Castaneda, says, “We spend over hundred thousand hours travelling. What we want to do is to convert some of those hours into proactive work. Solve problems at the customer’s before they actually happens, be available to support other technicians in other parts of the world and Transfer knowledge.