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XMREALITY REMOTE GUIDANCE

Remote Visual Assistance
Designed for Your Enterprise

Intuitive and easy to use yet with the power of real-time AR to improve your daily operations

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INCREASE EFFICIENCY

Over 30% faster problem resolution compared to a standard video call – and 50% less errors.

DRIVE REVENUE

25% service level enhancement, 21% increase first time fix rate and up to 70% reduced time for equipment repairs.

BOOST CUSTOMER SATISFACTION

Increase NPS with 30% by using XMReality Remote Guidance to support your customers.

SUSTAINABILITY

Create financial value, encourage knowledge transfer and safe working conditions while having a positive impact on the environment.

visual assistance from desktop

XMREALITY

Reduce the need to travel with virtual interactions

Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem solving faster than ever before, and still simple enough to have anyone in your organization use it. 

 

READ ABOUT OUR PRODUCT

Global brands use XMReality

ABB
Nestle
Electrolux
NIBE
Minebea
Coesia
ESKO
Tekniska
Sidel
ASSA ABLOY
Connect
Assess
Solve

How it works

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem – XMReality gives you the tools to solve it.

What makes XMReality Remote Guidance unique?

HARDWARE AND SOFTWARE INDEPENDENT

HARDWARE AND SOFTWARE INDEPENDENT

Works regardless of platform or device

SCALABILITY

SCALABILITY

The power of remote support in a scalable format

SIMPLICITY

SIMPLICITY

Easy to start, easy to use for you and your customer anywhere

ACCESSIBILITY

ACCESSIBILITY

Use it anywhere, at any time with anyone you want

XMREALITY

Read how XMReality can create benefits for your industry

Our software is trusted by some of the biggest companies in the world, we help organizations exceed their customers’ expectations and create new revenue streams.

quiz questmark

XMREALITY

Are you ready to leverage remote visual assistance?

The world is ever changing and there are constantly new technology that claim to improve the way we work. Sometimes it is hard to navigate between the trends and decide whether it is time for your company to embrace some of the latest developments. We have created a quiz to help you evaluate if your company is ready for Visual Assistance.

 

TAKE OUR QUIZ
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