Guide
Whitepaper: What makes a great pilot?
We partnered with a global overhead crane company to assess the real-world value of our remote visual assistance tool – and discovered what it takes to get the very most out of a pilot project.
![crane industry](https://6845225.fs1.hubspotusercontent-na1.net/hub/6845225/hubfs/1.%20Webb%202023/Whitepapers%20and%20guides/crane%20industry.jpg?width=790&height=539&name=crane%20industry.jpg)
A summary of the study
In 2020, we started a 3-month pilot project with a leading player in the overhead crane industry. After a highly competitive review process, XMReality was chosen to run a proof-of-concept project in one of their divisions to assess what value remote guidance could bring to their industry.
The purpose was to gain a profound understanding of their day-to-day business - their pain points and challenges. We wanted to understand exactly which problems they needed to solve and how remote guidance could help. The main area of focus was troubleshooting - as a global operator with a geographically diverse workforce, it was crucial that the client could access their deep knowledge pool of expertise and apply it globally.
![augmented-reality-in-manufacturing](https://6845225.fs1.hubspotusercontent-na1.net/hub/6845225/hubfs/Email-images/augmented-reality-in-manufacturing.jpg?width=1080&height=1080&name=augmented-reality-in-manufacturing.jpg)
Connecting colleagues through Remote Guidance resulted in the following proven benefits for the overhead crane company:
- Improved first-time fix rate
- Increased knowledge transfer
- Quicker problem resolution
- Improved quality control
- Reduced travel
Download the whitepaper to get the full story!