Boost first-line support
Make troubleshooting easier than ever before by seeing what your customer is seeing - as if being by their side.
Simplify customer support with video guidance
Imagine seeing what your customers see when they call your support team. How much easier would it be to collaborate?
game-changing customer support software
A new support experience
Maximize the potential of your support team with remote video assistance from XMReality. With XMReality, you avoid time-consuming miscommunication by sharing your customers' view of the problem.
How it works
Connect
Create a link and send it to the customer that needs support. The call is initiated as soon as the person taps on the link on their phone. No download or account creation is required.
Troubleshoot
When the call is connected, you see what that person sees in a shared video stream. You have several powerful guiding features in the call to help you troubleshoot and guide remotely.
Document
After each call, we automatically generate a PDF where all snapshots and notes are saved. Ensuring easy documentation of the call that is ready to be shared.
Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician.
The biggest benefit to me is simply being able to see the problem that the tech is describing. Basically, a picture or video is worth a thousand words.
The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better. We haven’t yet run into a customer who doesn’t want to use it.