INCREASE CUSTOMER SATISFACTION
Ensure that customers or tenants get the help they need
IMPROVE FIRST-TIME FIX RATE
No more guessing on what parts and tools to bring
REDUCE CALL-OUTS
Technicians can solve problems from their desk
LOWER YOUR COSTS
Reduce maintenance cost without compromising on service
Gary Haldane, Interim Digital Director, Kingdom Housing Association
Stewart Davison, Director Of Innovation at DtL Creative
Annette Nilsson, Business Unit Manager Tekniska verken
XMReality
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XMReality
How can you use Augmented Reality in Facility Management?
Utilising Augmented Reality and visual assistance the expert connects with the tenant via a simple text message. The tenant can live stream a video feed of the issue. The engineer, rather than traveling to the tenants home, can show the tenant with their hands on to the smartphone screen what to check, which button to switch to solve the issue, or simply ask the tenant to provide the information the engineer needs to arrive with the correct part.
As well as being used with tenants to ensure more efficient and effective repairs, housing providers have been exploring Visual assistance in other areas:
- Connecting more expert operatives with junior colleagues
- Integrating into compliance activities
- Reducing travel requirements
- Promoting tenant self service

Award winning solution for housing
We are proud to have won 'Best Repairs and Maintenance Innovation' at the Housing Digital Innovation Awards with the following motivation:
"This product is a genuine innovation and could be influential. It is particularly relevant for the pandemic and would definitely cut cost as well as provide enhanced services."
XMReality has also signed a framework agreement with Procurement for Housing, PfH, where members easily can purchase the solution. Read more on PfH's website.
Benefits of XMReality

Repairs right first time
Get a better understanding of the problem when it's reported to make sure that you send the right technician with the right equipment.

Increase tenant satisfaction
Digitalization that drives better and faster service and support will increase tenant satisfaction.

Reduce home visits
Solve problems remotely and decrease travel time for operators and technicians - freeing time for more repairs.

Improve home standards
Ensure that more homes meet the Decent Homes Standards by inspecting remotely, making it possible to cary out more inspections.

Customer success story
Kingdom Housing Association use remote technology to give tenants real-time help in their homes
In March 2020 the Coronavirus pandemic struck hard, confining millions to their homes. Kingdom Housing Association (KHA) in Scotland had already chosen XMReality before ths crisis. When lockdown came, it soon became clear what a far-sighted decision it was as tenants were able to carry out urgent repairs simply and swiftly in their homes, with no risk of inviting infection in. KHA Interim Digital Director Gary Haldane explains.
Could this be the new standard way of working even after the pandemic is gone?
Use Cases

Maintenance
When something stops working in a tenant's apartment or somewhere in the property you can remotely connect your operator to guide the tenant to solve the problem.

Customer support
When a tenant calls to report a problem your customer support can instantly connect visually to do a better assessment and document the issue.

Share knowledge
When doing a repair it's sometimes needed to get help or a second opinion from a colleague. With Remote Guidance you can instantly connect to get visual assistance.