Housing and
Facility Management

Facility managers can use remote visual assistance to see the problem through live video and determine what needs to be done. A support agent can guide a tenant or on-site employee through a simple fix, or assess the issue before deciding whether a technician needs to be dispatched.

Yes. A tenant can receive a link and use their smartphone to live-stream the problem to a support agent. The agent can see the issue directly, ask questions, and guide the tenant through simple troubleshooting steps without requiring an initial site visit.

Remote visual assistance can help service teams understand the problem before sending a technician. If a site visit is required, the technician can arrive with better information about the fault, required tools, equipment, and spare parts. This can reduce repeat visits and increase the chance of resolving the issue on the first visit.

Yes. A support agent can visually assess a reported problem before assigning the work. Some straightforward issues can be resolved remotely, while more complex problems can be escalated to the appropriate technician with the information needed to handle the job.

Yes. Remote visual assistance can connect an inspector with a local facility manager, employee, contractor, or tenant who can show the property through live video. This can be used to assess conditions, plan maintenance, or verify work without requiring the inspector to travel to every location.

Information collected during a remote session will be documented using images, video, notes, and transcripts. XMReality also generates a PDF report, helping teams retain a digital record of what was inspected, discussed, or completed for follow-up and reporting.

Yes. Facility management teams can connect contractors with internal specialists or other experts during maintenance and repair work. This makes it possible to provide guidance remotely and verify work without requiring all parties to be physically present at the property.

No. XMReality allows a tenant or other person on-site to join through a secure link on their smartphone, without downloading an app or creating an account.

Yes. Remote visual assistance can be used to inspect properties and document conditions for audits and compliance-related activities. Planned sessions can also use predefined step-by-step instructions and documentation workflows to make recurring inspections more consistent.

Remote assistance allows support teams to visually assess an issue immediately rather than relying only on a verbal description. Simple problems may be resolved remotely, while issues requiring a technician can be assessed in advance so the appropriate person and equipment can be dispatched.