INCREASE SAFETY
Get the right support remotely to ensure safe work
MAXIMIZE ROI
Quickly solve issues by connecting your best expert to the problem
LEVERAGE SMART GLASSES
Keep your hands free while receiving guidance
MAXIMIZE UPTIME
Increase efficiency with immediate assessment of issues

Augmented Reality in Energy industry
Virtual presence across all your locations
Energy grids around the world are transforming from centralized power generation to a decentralized structure. This evolution of the grid boosts resiliency and gives a more distributed approach to energy, but it also introduces new challenges.
Distributed power requires new ways of keeping your facilities connected. XMReality gives you virtual presence across all of your locations allowing you to work smarter regardless of location.
TRUSTED BY OUR CUSTOMERS
Brands using XMReality Remote Guidance to optimize operations

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NIBE Energy Systems Berry Christensson, After Sales Service Manager
General Electric Christophe Hiette, Service Productivity Manager
ABB Power Grids Brazil, Eduardo Zuim, Sales and Proposal Engineer | Business Development - HVDC and FACTS
Benefits of XMReality

Reduce Truck Rolls
Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.

Boosted knowledge transfer
Improved and more efficient knowledge transfer within the organization.

Increase Customer Satisfaction
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.

Reduce Downtime
Reduce both scheduled and un-scheduled production downtime to get maximum output.

THE POTENTIAL OF Augmtened Reality in Energy Industry
Learn how industry leaders leverage Visual assistance
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NIBE helpdesk adopting new technology to improve services
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How ABB is raising the game with Remote Guidance
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3 Reasons why Remote Guidance will be the ‘new normal’
Visit our Insights section for more customer success stories.
CUSTOMER CASE STUDY
ABB - Providing rapid response to utility customers with our augmented reality
Based on a true story - Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.
Use Cases

Field Service
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.

Planning & Scheduling
Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.

Support
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
Get the most out of Visual assistance
Add these tools to maximize
the use of Visual assistance

Smart Glasses
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who's being guided to have both hands free - making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.

Pointpad
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.