XMReality Visual Assistance in EV Charging and Green Energy

Future-proof your EV infrastructure

EV charging is scaling rapidly. Ensuring high uptime, fast issue resolution, and efficient installations is critical to stay competitive.

XMReality’s remote visual assistance helps companies reduce downtime, optimize maintenance, and improve customer satisfaction, all while minimizing environmental impact.

Minimize charger downtime

Ensure the availability of your charging stations by minimizing unplanned service stops and resolving issues remotely.

Leverage your experts

Remotely guide EV charger installations and support multiple sites without travel - scaling expert knowledge across your network.

Reduce CO2 emissions

Use your resources more efficiently and cut down on unnecessary travel and CO2 emissions.

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Use cases within EV charging

Troubleshooting a charging station outage

Every minute a charger is down means a lost customer and potential revenue. Field techs may not always have the right expertise on-site.
With XMReality, they can instantly connect with an expert via live video, troubleshoot the issue in real time, and get the charger back online, fast.

Remote installations and inspections

EV chargers require installation and regular inspections for safety, compliance, and performance. But sending experts to each site is costly and time-consuming.

Use XMReality to let a local technician connect with a remote expert to conduct inspections virtually. Get documented, compliant audits in less time and with less travel.

Customer support with built-in documentation

Go beyond phone-based customer support. With XMReality, support agents can visually guide customers or local staff through issues, or gather key info for faster, more accurate technician dispatch.

Every session is automatically documented with AI-generated transcripts, tags, videos, and a full call report, available instantly in the admin portal to track usage and value.

Proven results

50 %: Reduced waiting time
180 %: More efficient technical support
25 %: issues solved fully remotely

How XMReality works

Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone - no apps, downloads, or signups needed. This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation.

Ready to take the next step?

We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.

Fill in the form and we’ll be in touch to schedule a time.

EV charging and green energy

Maximize charger up-time