XMReality Enterprise

Augmented Reality in Energy Industry

The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable. XMReality can help you save money, increase ROI, and maximize uptime.

INCREASE SAFETY

Get the right support remotely to ensure safe work

MAXIMIZE ROI

Quickly solve issues by connecting your best expert to the problem

LEVERAGE SMART GLASSES

Keep your hands free while receiving guidance

MAXIMIZE UPTIME

Increase efficiency with immediate assessment of issues

Augmented Reality in Energy industry

Virtual presence across all your locations

Energy grids around the world are transforming from centralized power generation to a decentralized structure. This evolution of the grid boosts resiliency and gives a more distributed approach to energy, but it also introduces new challenges.

Distributed power requires new ways of keeping your facilities connected. XMReality gives you virtual presence across all of your locations allowing you to work smarter regardless of location.

TRUSTED BY OUR CUSTOMERS

Brands using XMReality Remote Guidance to optimize operations

NIBE Energy Systems Berry Christensson, After Sales Service Manager

“We see it as a great opportunity to further strengthen our direct contact between NIBE and our service partners onsite"

General Electric Christophe Hiette, Service Productivity Manager

"XMReality provides a unique Digital Service experience to our customers through a fast, efficiente and intuitive communication app. Imagine the possibilities that Augmented Reality tool could bring to your lab, where a Cytiva Field Service Engineer can support your instrument with unique Hands - Overlay functionality used on your phone or ipad. This starts now!"

ABB Power Grids Brazil, Eduardo Zuim, Sales and Proposal Engineer | Business Development - HVDC and FACTS

"We’re having a great time with the tool. The app is easy to handle – easy to explain to customers. The feedback has been really good. The relationship (with XMReality) is in a really good place and there’s a lot of potential for market expansion”

Benefits of XMReality

Reduce Truck Rolls

Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.

Boosted knowledge transfer

Improved and more efficient knowledge transfer within the organization.

Increase Customer Satisfaction

Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.

Reduce Downtime

Reduce both scheduled and un-scheduled production downtime to get maximum output.

THE POTENTIAL OF Augmtened Reality in Energy Industry

Learn how industry leaders leverage Visual assistance

Visit our Insights section for more customer success stories.

CUSTOMER CASE STUDY

ABB - Providing rapid response to utility customers with our augmented reality

Based on a true story - Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.

Use Cases

Field Service

Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.

Inspections, Walkthroughs and Audits

Inspect, test, and keep video and photo records for compliance and quality assurance.

Planning & Scheduling

Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.

Support

Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.

Get the most out of Visual assistance

Add these tools to maximize
the use of Visual assistance

Smart Glasses

Using smart glasses together with XMReality Remote Guidance makes it possible for the person who's being guided to have both hands free - making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.

Pointpad

The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.