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XMReality Enterprise

Augmented Reality in Energy Industry

The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable. XMReality can help you save money, increase ROI, and maximize uptime.

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Get the right support remotely to ensure safe work


Quickly solve issues by connecting your best expert to the problem


Keep your hands free while receiving guidance


Increase efficiency with immediate assessment of issues

picture of a technican on a power grid station

Augmented Reality in Energy industry

Virtual presence across all your locations

Energy grids around the world are transforming from centralized power generation to a decentralized structure. This evolution of the grid boosts resiliency and gives a more distributed approach to energy, but it also introduces new challenges.

Distributed power requires new ways of keeping your facilities connected. XMReality gives you virtual presence across all of your locations allowing you to work smarter regardless of location.

Field technicians equipped with AR mobile devices or smart glasses are empowered to immediately access operational documentation, such as maintenance history and replacement conditions. 


Brands using XMReality Remote Guidance to optimize operations


NIBE Energy Systems Berry Christensson, After Sales Service Manager

“We see it as a great opportunity to further strengthen our direct contact between NIBE and our service partners onsite"

General Electric Christophe Hiette, Service Productivity Manager

"XMReality provides a unique Digital Service experience to our customers through a fast, efficiente and intuitive communication app. Imagine the possibilities that Augmented Reality tool could bring to your lab, where a Cytiva Field Service Engineer can support your instrument with unique Hands - Overlay functionality used on your phone or ipad. This starts now!"

Annette Nilsson, Business Unit Manager of the Fuel-Based Energy Entity

“Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician. Usually we solve 2-3 cases a day. It was a win-win for both the customers and the employee, and we didn’t have to call in additional staff”

Why use AR in Utility and Energy Industry

Reduce Truck Rolls

Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.

Boosted knowledge transfer

Improved and more efficient knowledge transfer within the organization.


Increase Customer Satisfaction

Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.

Reduce Downtime

Reduce both scheduled and un-scheduled production downtime to get maximum output.


Tekniska verken - At the forefront of digitalisation

Even before the pandemic, the employees at Tekniska verken had identified a need for a joint solution to streamline the large number of customer visits and to easier help customers and colleagues remotely.

“We decided on XMReality Remote Guidance because it was a standardized solution, which made the implementation quick and smooth. It was exactly the digital tool we were looking for,” says Annette Nilsson, Business Unit Manager of the fuel-based energy entity.

Common use cases within the energy industry:

Field Service

Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.

Inspections, Walkthroughs and Audits

Inspect, test, and keep video and photo records for compliance and quality assurance.

Planning & Scheduling

Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.


Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.

Get the most out of Visual assistance

Add these tools to maximize
the use of Visual assistance

Smart Glasses

Smart Glasses

Using smart glasses together with XMReality Remote Guidance makes it possible for the person who's being guided to have both hands free - making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.

Find Out if Smart Glasses Suits Your Business


The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

Read More About Our Pointpad

Read about how other companies using XMReality

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