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remotely
at anytime
from anywhere

Access to expertise is just one click away with XMReality.

An advanced video solution for faster problem-solving.

Skip travel

Guide, inspect and assist – from thousands of miles away.

Save money

Don’t waste money on expensive flights and person-hours at the airport.

Solve faster

Provide support, expertise and visual instructions in real-time.

Support teams have faced the pains of inefficient field service for too long

Long resolution times drain your company's resources. Not to mention the frustration felt by your frontline staff and customers.

Our remote visual assistance solution changes that. Combining live video, guiding features, and AR, we make problem-solving easy.

Proven customer results

95 %

Remote resolution success rate

300 %

More efficient technical support

60 %

Reduced resolution time

How it works

Connect

Create a link and send it to anyone you want to collaborate with. The call is initiated as soon as the person taps on the link. No download required.

Connect

Collaborate

When the call is connected, you see what that person sees.  You have several powerful guiding features in the call to help you collaborate and solve remotely. 

Collaborate

Control

After each call, we automatically generate a PDF to ensure compliant documentation. You can also keep track of usage and value created for your business.

Control
Connect
Collaborate
Control

Zero downloads. Just one click.

Zero downloads

Take control of your time without leaving your desk. With just one click on a link, the software runs instantly in your browser – no downloads or installations are needed. Less friction, more time for collaboration.

Tech savvy? No need for that.

Tech-savvy

Powerful without being complicated – that’s our solution. Because no one wants complexity. You just want things to work. At XMReality we prioritize an intuitive user experience so our users can focus on problem-solving.

Want to see for yourself? Sign up for our Free Trial.

One product. Any device.

We deliver the solution, you decide which device you want to run it on. Same experience, endless uses.

Desktop

Use XMReality in your web browser or get our Windows or Mac app.

Tablet

Use your iPad or Android tablet with our app.

Smartphone

Use your iPhone or Android phone with our app.

Smart glasses

Use our tailored smart glasses app on the AR glasses you prefer.

We empower our customers:

The biggest benefit to me is simply being able to see the problem that the tech is describing. Basically, a picture or video is worth a thousand words.

Regional Specialist Toshiba America Business Solutions

This deepened collaboration with XMReality is perfectly aligned with Electrolux Professional’s strategic direction to further develop capabilities of remote and instant technical support towards our customers and extensive partner network.

Magnus Sävenäs Group VP Customer Care & Quality, Electrolux Professional

The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better. We haven’t yet run into a customer who doesn’t want to use it.

Joris Van De Walle Service responsible for EMEA, Esko

Visual Assistance isn’t something futuristic or next generation anymore - it’s a tool in our toolbox. It’s like a 10-mm spanner – we take it out when we need it.

Thomas Sandgren Field Engineer Customer Service, Norden Machinery

Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician.

Anette Nilsson Business unit manager, Tekniska Verken

Through previous experience, the project team at XMReality gave clear guidance on how best to utilise the software, supporting us in the identification of potential benefits and driving the adoption of new services to both customers and employees.

Matt Thomas Customer Experience Programme Manager