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XMREALITY

Visual Assistance
Designed for Your Enterprise

Intuitive and easy to use yet with the power of real-time AR to improve your daily operations

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INCREASE YOUR EMPLOYEES EFFICIENCY

DRIVE REVENUE FOR YOUR COMPANY

BOOST CUSTOMER SATISFACTION

CREATE A MORE SUSTAINABLE BUSINESS

visual assistance from desktop

XMREALITY

Reduce the need to travel with virtual interactions

Enhanced by augmented reality and designed for ease of use, XMReality Visual Assistance is powerful enough to make remote problem solving faster than ever before, and still simple enough to have anyone in your organization use it. 

 

READ ABOUT OUR PRODUCT

Global brands use XMReality

ABB
Nestle
Electrolux
NIBE
Minebea
Coesia
ESKO
Tekniska
Sidel
ASSA ABLOY
Connect
Assess
Solve

XMREALITY VISUAL ASSISTANCE

How it works

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem – XMReality gives you the tools to solve it.

What makes XMReality Visual Assistance unique?

HARDWARE AND SOFTWARE INDEPENDENT

HARDWARE AND SOFTWARE INDEPENDENT

Works regardless of platform or device

SCALABILITY FOR EASY GROWTH

SCALABILITY FOR EASY GROWTH

The power of remote support in a scalable format

SIMPLE SO EVERYONE CAN USE IT

SIMPLE SO EVERYONE CAN USE IT

Easy to start, easy to use for you and your customer anywhere

ACCESSIBLE NO MATTER WHERE YOU ARE

ACCESSIBLE NO MATTER WHERE YOU ARE

Use it anywhere, at any time with anyone you want

SEE ALL FEATURES
Augmented Reality in industry

Augmented Reality - digital transformation for your Industry

Augmented Reality, also called AR, lets you merge the reality in front of you with additional digital information. It's used in many areas today, and is a growing trend within the industry of Manufacturing, Food and Beverage, Facility Management, Energy and the Packaging industry among others.

At XMReality, we have embraced augmented reality since 2007 and it's and important part of our product. Explore how XMReality's augmented reality tool can be used for your industry.

 

EXPLORE AR FOR INDUSTRY
XMReality visual assistance

BOOST BUSINESS RESULTS WITH XMREALITY VISUAL ASSISTANCE

95%
Remote resolution success rate
300%
More efficient technical support
60%
Reduced resolution time
 
GET INSPIRED BY OUR USERS

Annette Nilsson, Business Unit Manager of the Fuel-Based Energy Entity

“Last winter, one of our service technicians was able to help 14 customers with troubleshooting during one weekend. Without XMReality, we wouldn’t have been able to solve all these cases during one weekend with only one technician.

Patrick Beekman, Partner Solutions Manager at Ultimo

“XMReality makes remote field support easy, with no need to have experts physically visit the site. This saves time for asset-intensive companies with a large mobile workforce."

Christoph Hiette, Service Productivity Manager Life Science at Cytiva (GE)

Imagine the possibilities that Augmented Reality tool could bring to your lab, where a Cytiva Field Service Engineer can support your instrument with unique hands-overlay functionality used on your phone or ipad. This starts now."
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