XMReality is the remote visual assistance solution built to solve real-world problems fast from remote. By extending the reach of experts, you let them guide and support people in the field by showing them exactly what to do and how to do it.
Our advanced video solution leverages augmented reality to maximize your internal expertise, upskill your workforce, and improve your bottom line.
In this post, we’ll break down what makes our solution unique, highlight our newest features, and help you decide which product plan fits your team best.
Most collaboration tools, like Teams or WhatsApp, connect people to people for conversation. XMReality connects people to problems for resolution.
We are a device-agnostic platform that lets you connect with anyone, anywhere, just by sending a link. There are no app downloads required for the guest: if they have a browser, they have XMReality. We prioritize speed: you can go from "I have a problem" to "I see what you mean" in seconds.
Plus, we’ve made setup incredibly simple. You can make your purchase and start your first guided call on the very same day.
Security isn't an afterthought, it's XMRealitys foundation. The product is built from the ground up to ensure your data stays yours. We are GDPR compliant, ISO27001 certified, and all calls are End-to-End encrypted.
When it comes to documenting your calls, we believe in giving you choices that fits your IT policy. You can store sensitive content locally on your device, link it to your own Microsoft OneDrive, or utilize our Managed Cloud Storage.
With Managed Cloud Storage, your images and video recordings are stored centrally on XMReality’s secure infrastructure. Data is encrypted in transit and at rest, ensuring that whether you store your data with us or keep it on-premise, it is in safe hands.
Here are the features our users rely on to boost efficiency and cut down on unnecessary travel:
We offer three distinct plans: Basic, Professional, and Enterprise. Here is a breakdown of the most important aspects so you can find your perfect fit. You can also check out our Pricing page for a more detailed comparison.
The essentials for small teams (Max 5 Users).
Basic is perfect for smaller teams that need powerful visual assistance tools but have limited documentation needs. You get unlimited calls and our core guiding tools to solve problems quickly.
Usage: Up to 5 users.
Storage: Local device storage only.
Payment: Easy online payment (monthly or yearly) via credit card.
The standard for growing teams (Max 20 Users).
Professional is designed for teams that need to work together and keep records of their work. It unlocks group calls (up to 5 participants), custom branding (your logo, your colors), AI-powered transcription, and automated PDF reports.
Usage: Up to 20 users
Tailored solutions for large-scale operations (Unlimited Users).
Enterprise is the comprehensive solution for organizations requiring scalability and full administrative control. It includes everything in Professional, upgraded with Single Sign-On (SSO), large group calls, and deep integrations with tools like Salesforce and Teams. You also gain access to premium capabilities such as custom APIs, full branding, and dedicated professional services—including project management and customized onboarding.
Usage: Unlimited users.
Storage: Flexible options: Managed Cloud Storage (add-on), OneDrive, or local storage.
Payment: Custom quote (invoiced annually).
Since Enterprise is tailored to your specific scale, it requires a custom quote. If you need advanced integrations or large-scale deployment, scheduling a walkthrough with our product experts is the best next step.
Premium Support Enterprise comes with a dedicated customer success manager to assist with onboarding, training, and implementation across multiple sites.