KOR, a provider of world class industrial equipment in Australia and New Zealand, has partnered with XMReality to strengthen its commitment to its first core value: Customer Focus. With sites across both countries, KOR specialises in the distribution, servicing, and support of industrial equipment, and is always seeking new ways to improve the customer experience.
KOR’s technical support team is now implementing, after a detailed trial period with XMReality to provide instant, real-time visual assistance to customers in the field. The system’s intuitive design was a key reason for its adoption, ensuring customers can access help without technical hurdles. Support sessions are launched simply by clicking a link, no downloads, no account setup, meaning help is always just moments away.
“Our clients can start a technical support video session instantly, allowing us to see the challenge first-hand and guide them step-by-step to a resolution,” says Reece McCrystal, Product Support Manager at KOR. “It’s about making support faster, clearer, and more personal for every customer.”
By enabling remote diagnostics and live, visual guidance, XMReality helps KOR deliver on its Customer Focus promise, reducing downtime, improving safety, and ensuring customers can Keep Operations Running with confidence.
“KOR’s use of our solution shows how remote support can not only solve problems faster but also strengthen relationships with customers,” says Kiran Narra, Sales Manager at XMReality. “Their approach ensures equipment stays running and their customers stay productive.”
KOR has been operating since 2011 with one primary goal: Keep Operations Running. They partner with leading international manufacturers to provide world class industrial equipment and accessories across Australia and New Zealand. Partners are Cappellotto, world best vacuum, drain cleaning and hydro excavation truck mounted units and Schwarze Industries, best in class vacuum and regenerative street sweepers. KOR work closely with a range of chassis manufacturers to engineer a seamless integration of chassis and plant. Read more about KOR: https://kor.com.au/