customer stories

2 min to read

Saab delivers 100% availability with remote guidance

Saab serves the global market with world-leading products, services, and solutions from military defense to civil security. They have operations on every continent and continuously develops, adapts, and improves new technology to meet their customers’ needs. Read more to learn how they used XMReality Remote Guidance to innovate support delivery.


Planned maintenance without traveling - can it be done?

In 2020 Saab started deploying XMReality Remote Guidance and it quickly became a valuable tool, not least since the Covid-19 pandemic was ongoing. During the autumn they faced the challenge of living up to Saab’s commitment to deliver full availability of the Gripen aircraft to Thailand. Planned maintenance of the fleet was to take place - however it was almost impossible for Swedish support staff to enter the country due to travel restrictions.

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One of the innovative solutions to find a workaround to this problem was XMReality Remote Guidance. A 200 hour check was performed fully remotely, making sure that the aircrafts delivered to The Royal Thai Airforce (RTAF) were ready for flight. Thanks to remote guidance an authorized technician in Sweden could connect with RTAF technicians and implement the check remotely, resulting in 100% availability for the aircrafts.

"Using Remote Guidance ensured 100 percent availability to the RTAF Gripen fleet

iStock-146822161-1After this successful use case Saab has continued the deployment of remote guidance within their organization. Being able to perform some tasks remotely has made it easier for geographically distant teams to collaborate without the need to travel. In addition, the tool is sustainable and cost effective - a combination which is valued very highly by Saab.

Read more about Saab's usage of XMReality Remote Guidance on their own website:
-> A new Reality
-> Innovative support solution delivers 100% availability

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